Company Description

Student Connect provides administrative support and services to students across the lifecycle, from admission to enrollment, fees management, timetabling, and examination management to graduation. A network of campus-based Student Centres provides front-line inquiry services to undergraduate and postgraduate coursework students. Student Connect also provides business leadership for the University’s suite of student systems and e-service solutions.

Job Description

• This position is similar to that of a call centre, and includes providing front-line inquiry services to undergraduate and postgraduate coursework students, delivering high-quality face-to-face and phone services.
• As part of our front-line team, take a high volume of phone calls each day, alternating with taking face-to-face enquires at the front counter and responding to emails.

These positions are diverse, fun, and dynamic front line student interfacing roles.

The team are close-knit and provide support and opportunities to develop your career.

If this sounds like an exciting and environment to you, you can gain great job satisfaction as you assist Griffith’s students on their academic journey. We will offer an intensive training package which will ensure you succeed in the role.

About you

• You are a highly motivated and enthusiastic professional with exceptional customer service skills.
• You enjoy providing high-level customer service in a busy and face-paced environment.
• You have excellent communication skills, a commitment to providing high-level customer service and the ability to multi-task and provide accurate advice in a busy environment.
• You have good IT skills, including Microsoft Office
• Experience working with students in a tertiary environment or a call centre will be highly regarded, but it is not compulsory!

Salary & Benefits

• This is a continuing HEW 4 level position with a base salary range $73,623 - $77,680 per annum + 17% superannuation. You will primarily be based at the Griffith University Gold Coast campus. As Griffith is a multi-campus University you may be required to work across other campus locations

Additional Information

Please submit your application online and ensure your application includes the following:

• A cover letter outlining your suitability for the role & specify the campus/es you are applying for (Position Description)
• Current curriculum vitae, including name and contact details.

Applicants must have Australian work rights (there is no sponsorship offered for these positions).

For further information about these roles, please contact Michelle Harman, Team Leader (Student Connect) via [email protected]

Closing date: Sunday 24th August 2025 at 11:59pm AEST.