At Modus Projects, we excel in delivering high-quality commercial construction, fit-out, and facilities maintenance services across Australia. Our commitment to quality, efficiency, and customer satisfaction sets us apart as industry leaders. With a strong reputation and years of experience, Modus offers a rewarding place to develop your career, whether you are starting out or an experienced professional.

THE OPPORTUNITY

We have an exciting opportunity for a highly motivated Service Coordinator to join our Brisbane team, based in our Hendra office. Possessing excellent attention to detail and the ability to adapt to our fast-paced environment, you will be responsible for the management, coordination and delivery of all preventative and reactive facilities maintenance works to our range of clients nation-wide. This opportunity will suit someone who is looking to be part of a fast-growing company and develop into an integral person within Modus.

Key Responsibilities

Coordinate and manage the delivery of facilities maintenance services for one of our well known commercial clients

Manage facilities maintenance services, which encompasses HVAC, electrical, plumbing, carpentry, ad hoc support and all related admin services

Monitor, control and manage work orders and job requests to meet customer expectations and internal KPI’s

Respond to reported maintenance issues and coordinate efficient and effective responses

Build effective working relationships with our regular contractors and Modus technicians

Maintain strong customer relationships through regular meetings and communications

Receive and manage incoming calls accordingly

Maintain and manage accurate data in the Modus database; TSM

Compile client reports and distribute to key stakeholders

Skills and Experience

Proven experience in a similar role within facilities maintenance, property, real estate, logistics or similar is an advantage

Experience in a fast paced environment - managing at least 100 + orders

Strong knowledge of facilities services, maintenance processes, and best practices

Exceptional communication skills with the ability to foster positive client relationships

Outstanding organisational and time management abilities, with the capacity to manage multiple tasks effectively.

Friendly and sociable personality

Quick learner

Keen attention to detail and a commitment to maintaining high standards of service delivery.

Intermediate computer skills (MS Word, MS Excel)

Proven experience meeting & exceeding KPI's

Why Modus?

Generous Remuneration - Competitive salary, annual reviews, extensive referral bonus scheme.

Job Security - A long-term career opportunity with ongoing training, upskilling and professional development. Think study leave options, structured L&D programs, and mentorship opportunities with experienced leaders from the industry.

Supportive Team Culture - Be part of a hardworking, inclusive team that values fun, teamwork, and high performance, supported by experienced management. Enjoy birthday leave, loyalty leave, well-being incentives and access our EAP Programs.

Family Focused - Enjoy flexible work options, paid parental leave, fertility leave, baby bucks, kids' sports vouchers, and family days.

Apply Today
Join us and become part of a company that values excellence, teamwork, and a commitment to quality service.
Send your CV along with your salary expectations and availability to join our team.

We ensure that all applicants will be responded to.

At Modus Projects, We are advocates for diversity & inclusion.
We are committed to being an equal-opportunity employer, and we celebrate diversity in our team, where everyone feels valued. We make sure that our culture and services continue to incorporate everyone's perspectives and experience. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.