Is this you?

• Do you have experience providing leadership to frontline employees, especially those working with clients with high-risk and complex needs?
• Can you demonstrate experience in proactively identifying and leading continuous improvement initiatives?
• Looking for a part time opportunity in a rewarding role with a supportive organisation?

At ACSO, we look for people who believe in second chances, who share our values and are passionate about supporting forensic clients to re integrate back into the community. If this sounds like you, read on!

What ACSO can offer you

• Part-time 0.18 FTE position available
• $51.01 hourly rate + 12% superannuation + NFP salary packaging options (more after tax $ in your pocket!)
• Annual leave loading of 17.5%
• Learning and development opportunities - including access to ACSO's leadership development program and a dedicated leadership coach. In house training suite of client specific training including in Trauma Informed Practice, Mental Health First Aid (MHFA), Applied Suicide Intervention Skills Training (ASIST), plus best practice training on all aspects of Diversity, Equity, Inclusion and Belonging.
• Flexible working arrangements - Melbourne location, with a hybrid of working from the office and from home (if desired), in line with operational requirements
• Career progression opportunities - leadership development programs and coaching, opportunities for internal consultancy or secondments to other programs
• Wellbeing initiatives - such as free flu vaccines, wellbeing and professional development vouchers, Employee Assistance Program and Reward and Recognition Program. Our employees matter!
• Dedicated inclusion and diversity initiatives to support employees from all backgrounds and dispositions, including specialised leave for cultural ceremonies or gender affirmation

About Us

The Australian Community Support Organisation (ACSO) is a vibrant, values driven NFP, focused on partnering with Government and the community to co-design services that create real social change. We are an organisation with a bold vision to create a safe and inclusive community where prison truly is the last resort. Our purpose is to strengthen the wellbeing of our communities by advocating for and delivering services which divert people away from the justice system.

The Australian Community Support Organisation recognises the right to a safe and inclusive service without bias. ACSO is committed to the equitable treatment of its participants, employees and partners. We believe in humanity and celebrating the diverse voices of our community through leadership, practice and policy design, to honour and embrace diverse traditions, cultures and experiences of those we support and work alongside.

About the role

As the After-Hours Coordinator (On-Call), you will be responsible for providing after-hours support on a rostered basis to employees involved in direct client service delivery. The After-Hours Coordinator (On-Call) will be based predominantly from Forensic Residential Services from 5pm to 11pm and will be on-call between 11pm and until the following business day during these rostered shifts. This role will work on a rotating roster consisting of approximately 10 shifts per calendar month, which will include weeknights, weekends and public holidays.

As the After-Hours Coordinator (On-Call), you will be responsible for providing support, guidance and advice to employees involved in delivering services to clients across our program areas, particularly Forensic Residential Services, Forensic Case Work Services, Alcohol and Other drug and Mental Health programs. You will have relevant experience in following policies and operating procedures, particularly with regards to incident management and you will possess capabilities in providing crisis support and debriefing, as part of any critical incident management response.

The After-Hours Coordinator (On-Call) will communicate with operational and senior leaders, particularly with regards to matters pertaining to employee and client safety after-hours and will be responsible for coordinating handovers with operational leaders, as required.

What we're looking for

• Minimum Bachelor level qualification in social work, criminology, psychology, community Services, Psychiatric Nursing or other related discipline.
• 5+ years sector experience with at least 2 years' experience in a leadership position (e.g. Team Leader or above).
• Experience in providing leadership to frontline employees, particularly with regards to clients with high risk and complex needs.
• Capacity to work responsibly, autonomously and flexibly.
• General understanding of risk assessment and risk management, as it relates to the work undertake by ACSO in delivering supports to clients.
• Experience in developing operating practices and procedures that assist with incident and/or crisis management.
• Extensive and demonstrable experience in engaging in collaborative practice.
• Experience in applying work health and safety policies and procedures, particularly with regards to the safety and well-being of employees.
• Experience in facilitating debriefing and structured case reviews.
• Demonstrated experience in proactively identifying leading continuous improvement initiatives
• Experience in providing proactive, responsive and effective responses to direct service employees and clients in the community services sector.

How to apply

If you think you'd be a great fit - we'd love to hear from you!

To apply and view the position description (PD), please visit our careers website and provide a copy of your resume, a brief covering letter and a document outlining responses to the selection criteria found in the PD.

As ACSO is an NDIS provider, the successful candidate must hold an NDIS Worker Screening Check Clearance before they commence employment in this position.

To learn more about this position, please contact Senem Doner, Team Leader, on 0419 749 118.

Applications close Thursday 21 August 2025

Applications may close early if a suitable candidate is found sooner, so we recommend applying early!

ACSO proudly acknowledges Aboriginal and Torres Strait Islander people as Australia's first peoples and pay respect to their rich culture, lores, customs and elders past and present. We strongly embrace the spirit of reconciliation and continue working towards ensuring an equal voice of Aboriginal and Torres Strait Islanders, particularly those who have been touched by the justice system.

ACSO recognises the right to a safe and inclusive service without bias and aims to provide a safe working environment, one which seeks to protect those affected by domestic and family violence and holds those who may use domestic and family violence to account, whilst supporting positive behaviour change.

ACSO embraces diversity within its workforce and encourages applications from appropriately qualified and skilled people regardless of their background. All suitable applicants for this role will be considered regardless of age, ability, race, gender expression, sex, cultural background, spiritual beliefs or lived experience.