Communication & Promotion Officer

Clerk Grade: 7/8

Salary Range: $113,574 - $125,720 + superannuation

Employment Type: Temporary (up to 12 months), Full-Time

Location: McKell Building - Haymarket

• Lead communications and promotional initiatives that elevate the IPC's public profile
• Develop high-impact content across various digital channels
• Collaborate with stakeholders to deliver clear and strategic messaging

About this role

We are currently seeking an experienced and motivated Communication and Promotion Officer to join the Information and Privacy Commission NSW (IPC). The Communication and Promotion Officer plays a key role in enhancing the visibility and reputation of the IPC as the NSW authority on access to government information and privacy. The role is responsible for planning, delivering, and evaluating strategic communications across digital, media, events, and publications. You will collaborate across the organisation to ensure all communication activities align with strategic objectives, meet deadlines, and provide value for money.

Your key accountabilities include:

• Providing expert communication advice and planning support for IPC initiatives and projects.
• Managing and maintaining high-quality content across internal and external digital channels, including the IPC website.
• Developing communication materials such as fact sheets, presentations, media releases, and digital media content.
• Coordinating activities and events that promote community and stakeholder engagement.
• Conducting research and reporting to inform and evaluate communication strategies.

About you

You are a strategic communicator with strong digital and content creation skills, capable of delivering innovative communications that inform, engage, and influence key audiences. You thrive in fast-paced environments, have excellent stakeholder engagement capabilities, and a passion for driving transparency and access to public information.

To be successful in this role you will have:

• Tertiary qualifications in communications, public relations, or a related field, or equivalent experience.
• Demonstrated experience delivering a broad range of communication activities - including publications, digital media, communications collateral, and website content.
• Proven ability to develop and implement creative, integrated communications and promotional strategies.
• Technical proficiency in content management systems (Drupal highly regarded), Adobe Creative Suite, and digital marketing platforms (Swift Digital desirable).

This is an exciting opportunity to join a small, passionate, and high-performing team contributing to the vital work of the IPC in promoting information access and privacy rights in NSW.

How to apply for the role at the IPC

Your application must include a cover letter of no more than 2 pages, and an up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this role.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Applicants invited for interview will be required to complete additional assessments.

Please ensure you respond to all the selection criteria in your application and include your answers to the two pre-screening questions below.

As part of this application process, candidates are required to answer two pre-screening questions based on the focus capabilities for this role. Please ensure that your response is not more than 500 words:

Question 1: Please describe a time when you developed a communications plan for a campaign, event or activity. What was the result?

Question 2: Please describe your experience with reviewing and evaluating the effectiveness of a communications activity or campaign. What metrics did you consider?

About us

The IPC is an independent integrity agency that supports the Information Commissioner and Privacy Commissioner to oversee the operation of privacy and information access laws in NSW. Our vision is to promote transparency and accountability through better access to information, balanced with a commitment to privacy rights for the people of NSW.

To learn more about the IPC, look at our website https://www.ipc.nsw.gov.au.

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday 21 August 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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