Administration & Support Worker - Intensive Case Management Services

Intensive Case Management Services: Intensive case management services (ICMS) have been designed to meet the needs of young people who fit the criteria of 'high-risk youth'; young people who are child protection clients and have multiple and complex behavioural and emotional difficulties requiring long term and substantial support.

ICMS focuses on the provision of intensive support to young people with high needs for whom less 'assertive' case management practice either has not previously worked or is considered unlikely to be effective. This proactive approach to case management is characterised by a high level of contact with the young person, with an intensity of relationship, and strong participation in decision-making by both the young person and, where appropriate, family members and significant others. The services are multidisciplinary and provide intensive youth outreach programs for young people.

Selection Criteria:

A relevant qualification such as Diploma of Community Services or Case Management and/or experience relevant to this role.

Demonstrated ability to provide task based support to young people.

An understanding of the developmental and therapeutic needs of young people who have experienced trauma, abuse and neglect.

Highly developed communication, networking and interpersonal skills, including the ability to liaise effectively with a wide range of people.

What we offer

Competitive remuneration and salary packaging options

Access to agency vehicles for all work-related travel

Opportunities for professional development and career growth

Supportive and collaborative work environment

Employee wellbeing initiatives

How to Apply

Visit our website, https://junction.org.au/careers/ to download the full application pack which outlines the application procedure.

Applications will only be accepted when sent to [email protected] Please DO NOT use Quick Apply.

Your application must include:

Cover Letter

Resume

Statements addressing each of the selection criteria points (found in the application pack)

Submit your full application via email to [email protected]

Applications close at 10 am, Thursday 21 August 2025

Please note, this position is fixed term for 12 months.

For any other inquiries, please contact People & Culture 02 6043 7400.

Junction Support Services is an equal opportunity employer committed to diversity and social inclusion. We welcome applications from culturally and linguistically diverse backgrounds, including those from Aboriginal and/or Torres Strait Islanders, people with lived experience of disability and people who identified as LGBTIQA+