Information Officer

• Salary: $79,122 - $96,073 (Plus Superannuation)
• Ongoing - Full-time role
• Usual hours of work: Full-time
• Usual work location: Ballarat GovHub (300-304 Mair Street, Ballarat VIC 3350)

The Role

As an Information Officer, you Information Officer provides customer services and support to people contacting the free helpline service - the TAFE and Training Line - for advice on their education and training options including:

• Providing responsive customer service via telephone and email
• Providing current and accurate information and advice to the public about skills, training and post-secondary pathways and training options in Victoria
• Handling enquiries and complaints using TAFE and Training Line systems and engagement tools
• Working collaboratively as part of a small service delivery team Ensuring continuous improvement in services provided to the public
• Ensuring continuous improvement in services provided to the public

Key accountabilities include:

• Strategically support and lead strategy and policy work relating to Whole-of-Victorian-Government strategic policy projects.
• Advise on policy settings to support the efficient and effective operation of Skills and TAFE sector.
• Provide high level strategic advice with a long-term view that supports the government to future-proof key policy settings for the training and higher education sectors.
• Manage the preparation of Cabinet submissions, complex briefs, correspondence, and reports
• Manage relationships with central agencies and stakeholders across the Department of Jobs, Skills, Industry and Regions and other departments to inform policy development and implementation.

The Team

The position of Information Officer will work across Engagement branch, which sits within Victorian Skills Authority group.

The Victorian Skills Authority (VSA) provides evidence-based planning and solutions to meet current and future skills needs in Victoria. We are an administrative office led by a chief executive officer and supported by an advisory board of key stakeholders.

We report directly to the Minister for Skills and TAFE and work closely with the Office of TAFE Coordination and Delivery and the Skills and Employment Group within DJSIR.

Our role is to gather and analyse industry data, identify where there are current and emerging skills shortages in Victoria's workforce and work with stakeholders to develop strategies to fill these gaps.

About You

To be successful in this role you will have the following skills and experience:

• Customer focus: Actively seeks to meet customer needs; committed to delivering high quality outcomes for clients; listens to customers; and seeks ways to improve services.
• Verbal communication skills: Able to confidently convey ideas and information in a clear and interesting way; sees things from others' points of view and confirms understanding; understands and meets the needs of target audiences (i.e. the right information to the right people); and welcomes constructive feedback.
• Written communication skills: Ensures all written communication is consistent with the relevant policies, legislation, and programs and VSA's communication guidelines; ensures written communications contain necessary information to achieve their purpose; prepares briefs, letters, emails and reports using clear, concise and grammatically correct language.
• Teamwork: Accommodates and works well with the different working styles of others; collaborates and shares information; cooperates and works well with others in the pursuit of team goals; encourages resolution of conflict within group; and shows consideration, concern and respect for others' feelings and ideas.

Further Information

For a confidential discussion, please contact Noeleen McKeag, Team Leader - TAFE & Training Line via [email protected]

The department is committed to creating and maintaining a child safe organisation. We have zero tolerance of child abuse and are committed to taking the necessary steps to protect children from harm by adopting a preventative, proactive and participatory approach to child safety in accordance with the Child Safe Standards.

Successful candidates will be required to undergo a National Police Records Check prior to commencing employment with the Department. For further information on the position, please refer to the attached position description.

Please note: We are accredited as a Disability Confident Recruitment (DCR) organisation and committed to inclusive recruitment. If you require an adjustment to participate in any stage of the recruitment process or have a particular requirement to be communicated with by either telephone or email only, please notify the DJSIR Recruitment Team on 0472875685, or via email at [email protected] with the position number in the subject line. For additional contact details for our team please review the attached Position Description, located under Job Attachments in the right hand menu.

How to Apply

Please click the ‘Apply Now' button. As part of the application process, you will need to provide a copy of your resume and respond to the key selection criteria outlined in the position description.

Applications close at 23:59pm on Thursday, 21 August 2025.