Customer Success Coordinator (6 Months+)
Location: Sydney CBD (Hybrid options available)
Duration: 6-month role with potential to extend
Industry: Education Technology
Rate: $36p/h + super
We are recruiting on behalf of a fast-growing business in the education technology sector. This organisation is transforming how schools manage and share data, and they are looking for a Customer Success Coordinator to join their Sydney-based team.

This is a key customer-facing role focused on supporting school stakeholders throughout onboarding, integration, and ongoing engagement with the platform. It’s ideal for someone who enjoys solving problems, building relationships, and working in a purpose-led environment.

Key Responsibilities

• Act as the first point of contact for school onboarding and integration support
• Provide responsive assistance via phone, video, and email
• Troubleshoot integration issues and guide users through resolution
• Re-engage schools with offline or inactive connections
• Identify and generate new engagement opportunities to support Account Managers
• Work closely with technical and internal teams to ensure a smooth user experience
• Manage multiple school accounts and maintain high-quality service delivery

What We're Looking For

• Experience in customer success, support, onboarding, or coordination roles
• Strong communication and stakeholder management skills
• Ability to grasp technical concepts (no coding required)
• Excellent time management and organisational abilities
• A proactive and collaborative approach to problem-solving

Desirable Experience

• Experience in education, EdTech, or SaaS environments
• Familiarity with student information systems, data syncing, or third-party integrations
• Awareness of information security and data privacy practices
• This is a six-month temporary role with the potential for long-term extension. The role offers hybrid working options and the chance to join a collaborative, impact-driven team based in the Sydney CBD.

If this is something you would like more information about please APPLY NOW and Lauren from people2people will be in touch.

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.