At Macquarie Electric, we’re proud to be one of Australia’s leading smart metering and electrical services providers. With a strong national presence across NSW, ACT, SA, WA, and QLD, our success is built on a strong reputation for reliability, professionalism, and technical excellence. We partner with major retailers and distributors to deliver seamless field services and customer experiences. As a growing business, we value innovation, sustainability, and empowering our team members to grow with us.

Role: Customer Support Coordinator
Employment Type: Full-Time (Monday-Friday 38 hours)
Location: Penrith NSW
Hybrid working arrangement available

Are you passionate about delivering exceptional customer service and thrive in a fast-paced, team-focused environment?
We’re looking for a Customer Support Coordinator to join our growing team in the metering industry.
This role is ideal for someone who enjoys working across inbound and outbound customer communications, coordinating appointments, and being a key point of contact between customers, field teams, and internal stakeholders.

Key Responsibilities:
- Communicate with customers by following scripts and procedures
- Coordinate work depending on the location of a technician
- Liaise with team manager
- Work with internal and external teams to resolve scheduling challenges
- Ensure KPIs and compliance of Metering Provider is met

You’ll Bring:
- Experience in a call centre or customer-facing role (utilities or metering experience a bonus!)
- Excellent communication and organisational skills
- A customer-first mindset with a proactive attitude
- The ability to work in a dynamic and supportive team
- Strong Computer Literacy
- Familiar with Scheduling Software

Why Join Us?
- Be part of a company driving innovation and standards within Metering
- Work with a supportive team that values growth and initiative
- Opportunities for internal progression and leadership development
- Competitive salary package and great team culture

Apply now
If you are interested in becoming a part of the MQE team, please send your resume through to [email protected] or call Beth Porter 0437 144 763