The key responsibilities of the AO3 level Administration Officer in a Child Safety Service Centre are as follows:

• Follow guidelines in relation to human resources, records management, finance, travel and administrative policies and procedures.
• Follow guidelines in relation to maintaining vehicle, building and equipment in line with departmental procedures and policies to facilitate the effective functioning of the service centre.
• Administer financial processes including procurement, ordering, payments of accounts, petty cash, Carepay and monthly monitoring and reconciliation in accordance with current legislative and departmental accounting practices.
• Front facing customer service, answering phone calls and attending to front counter enquiries in a fast paced environment.
• Administer HR processes in accordance with current legislation and departmental policies.
• Provide information to internal and external clients regarding office services and procedures to promote quality customer service through reception (telephone and counter enquiries), email and other forums.
• Provide a sound knowledge in a range of software packages and databases in the administration of services provided by the service centre.
• Work collaboratively with team members and understand the roles and responsibilities within the service centre to deliver efficient services.
• Use, update and monitor relevant databases and files in line with departmental policies and guidelines to ensure accuracy of data.
• Develop and maintain professional and collaborative relationships and communicate with internal and external stakeholders to achieve positive outcomes. Prioritise and coordinate activities in a team environment to meet deadlines, and to be flexible in a changing work environment.
• Performs ad hoc duties consistent with the responsibilities of the role as directed by the line manager or their delegate.

To enable us to assess your application, please include:

• A statement not more than two pages, that summarises your skills, experience and achievements against the leadership competencies/capabilities and duties/responsibilities as well as outline why you want to work in this role.
• A current resume containing details of 2 referees. At least one referee should have a thorough knowledge of your work over the past two years as your manager or supervisor.

Applications to remain current for 12 months.

Job Ad Reference: QLD/653003/25

Closing Date: Friday, 22nd August 2025