About Direct Care Assistance (DCA)
DCA is a registered NDIS provider supporting participants with physical, intellectual, and psychosocial disabilities across Melbourne and regional Victoria. We are known for our clinical excellence, responsiveness, and commitment to delivering person-centred care.

We provide in-home support, 24/7 SIL, personal care, respite, and community access services. Our team is composed of qualified nurses, experienced support workers, and a passionate leadership team focused on delivering outcomes with integrity and empathy.

About the Role
Direct Care Assistance (DCA) is seeking a motivated and experienced NDIS Rostering and Care Coordinator to join our Mulgrave-based team. This full-time, office-based role is central to our day-to-day operations, ensuring support workers are effectively rostered and participants receive consistent, high-quality care.

You will manage scheduling across Supported Independent Living (SIL), in-home, and community programs, while also overseeing and managing recruitment team, and some caseload of care coordination. This position suits someone with a strong understanding of NDIS operations, an eye for detail, and the ability to lead with both structure and empathy.

Key Responsibilities

Coordinate and manage shift scheduling for disability support workers across multiple service types

Monitor staff availability, participant needs, and adjust rosters in real-time to maintain coverage

Maintain accurate records of shifts, hours worked, and participant preferences

Respond to sick leave and unplanned absences by sourcing replacements promptly

Oversee and assist with recruitment and onboarding of support workers, including group interviews

Facilitate face-to-face inductions and performance manage workers as needed

Manage a small caseload of SIL and community participants, attending care team meetings and liaising with stakeholders

Resolve service issues and communicate updates to families, participants, and team members

Collaborate with other departments and assist in cross-functional projects when required

Qualifications and Requirements

Certificate IV in Disability, Individual Support, Community Services or similar (essential)

Strong knowledge of NDIS framework and SIL Roster of Care

Experience in scheduling, care coordination, or workforce management within the disability sector

Proficiency in rostering software such as ShiftCare, or similar

Excellent communication, problem-solving, and stakeholder engagement skills

Current NDIS Worker Screening Check, Police Check, and Working With Children Check (or willingness to obtain)

Full Australian working rights.