Diabetes Australia is the national voice for people living with and at risk of diabetes. We are committed to reducing the impact of diabetes through advocacy, education, and community engagement. As a trusted source of information and a catalyst for change, we work in partnership with consumers, health professionals, researchers, and government to improve outcomes and drive systemic reform.

We are seeking a passionate and skilled Ambassador Program & Individual Advocacy Lead to join our team and help amplify the voices of people living with diabetes through our national initiative.

About the Role

Reporting to the National Manager – Ambassador Programs, this role has a dual focus:

Leading the operational delivery of the Ambassador Program, a national initiative that elevates lived experience to influence public understanding and policy.

Coordinating individual advocacy efforts, ensuring timely support and capturing insights that inform broader systemic change.

You’ll be the key connector between Ambassadors, Advocates, internal teams, and external stakeholders—ensuring their stories are heard, their impact is visible, and their experiences shape the future of diabetes care in Australia.

Key Responsibilities

Manage day-to-day operations of the Ambassador Program, including onboarding, training, and engagement.

Coordinate individual advocacy enquiries and ensure appropriate support and escalation.

Maintain accurate CRM records and produce quarterly reports with actionable insights.

Collaborate with Marketing to ensure authentic representation of lived experience across media and digital platforms.

Analyse advocacy themes to inform policy and content development.

About You

You’re a relationship-builder, a strategic thinker, and a passionate advocate for community voice.

You bring:

Proven experience in stakeholder engagement and program coordination.

Strong communication skills and the ability to manage multiple projects.

Proficiency in CRM systems and data reporting.

A solutions-focused mindset and a commitment to continuous improvement.

Experience in health NFPs or community advocacy is highly desirable.

Why Join Us?

At Diabetes Australia, our values of Compassion, Commitment, Accountability, Authenticity, and Collaboration guide everything we do. You’ll be part of a purpose-driven team working to create lasting change for the 1.5 million people living with diabetes, and those at risk.

Need more reasons?

Professional growth: We value expertise and innovation. With us, you'll have opportunities to develop your skills, contribute to projects, and grow your career in a supportive environment.

Inclusive and supportive culture: We believe in inclusiveness and community, and genuinely value diversity and cultural capability. Your voice matters, and you'll find a welcoming environment where every team member is valued.

Balanced work environment: Enjoy a balanced approach to working from home and the office, ensuring you have the flexibility you need.

Focus on wellbeing: We prioritise employee health and wellbeing with access to a free and confidential Employee Assistance Program (EAP) for our employees and their immediate family members.

Generous salary packaging: Increase your take-home pay by paying certain expenses using pre-tax dollars, up to $15,900 a year.

Ready to Apply?

If you’re passionate about advocacy, authentic storytelling, and community impact, we’d love to hear from you.

Apply now with your resume and a cover letter outlining your experience and motivation for applying. If this role has pulled on your heartstrings, don't delay - we are looking to shortlist quickly.

One final note - we are open to location.