Practice Lead – Financial Counsellor

Support. Mentor. Empower. Lead from Lived Integrity.

Full-Time or Part-Time (32hrs)

The Indigenous Consumer Assistance Network Ltd (ICAN) is seeking an experienced and values-driven Practice Lead - Financial Counsellor to support the delivery of ethical, client-centred services across regional and remote communities in north and far north Queensland, including the Torres Strait.

About ICAN

ICAN is a not-for-profit organisation that delivers financial counselling, financial capability services, including consumer education, and systemic advocacy services. With a strong focus on Aboriginal and Torres Strait Islander communities, our vision is to empower Indigenous Consumers through culturally safe, strengths-based practice.

About the Role

As a Practice Lead, you’ll support the day-to-day work of financial counsellors who deliver frontline services across regional and remote Queensland. While this is a practice leadership role, it does not provide formal professional supervision. Instead, you’ll walk alongside your colleagues, helping them develop their technical skills, manage casework quality, and uphold ethical, trauma-informed service delivery within ICAN’s framework.

This could be either an onsite or remote position that is ideal for someone with the ability to work independently while maintaining strong team connections through virtual collaboration and occasional travel.

Key Responsibilities

Review casework and provide technical guidance

Learn about and work with others to apply ICAN’s Sustainable Livelihoods Practice framework to build client-focused, integrated practice

Review file management, client advice, and time management in line with work plans

Identify areas for individual development and lead change where needed

Identify the need for professional development for individual financial counsellors

Maintain up-to-date knowledge of ethical frameworks and consumer protection legislation

Have developed an understanding of client database and an eye for continuous improvement

Assist staff in identifying systemic issues for advocacy purposes

Participate in team meetings and planning sessions; mentor and build resilience in others

Support a collaborative culture grounded in unconditional positive regard and cultural safety

Who You Are – Selection Criteria

To be considered for this position, applicants must address the following criteria in their cover letter:

Qualifications and Accreditation

Diploma of Financial Counselling

Current accredited member of a recognised financial counselling peak body.

Experience and Sector Knowledge

At least 3 years full-time equivalent experience as an accredited financial counsellor or equivalent

Deep understanding of financial counselling and capability technical requirements and ethical obligations

Awareness of the impacts of intergenerational trauma and poverty on Aboriginal and Torres Strait Islander peoples

Understanding of the Sustainable Livelihoods Framework

Practice Support and Communication

Proven ability to build rapport, offer constructive feedback, and guide peer learning

Strong written and verbal communication skills, including the ability to support casework quality

Ability to help colleagues reflect on practice, creditor communications, and systemic issues

Leadership, Integrity and Teamwork

Demonstrates fairness, resilience, and collaborative values

Engages in mentoring, supports team wellbeing, and contributes to a positive culture

Committed to maintaining their professional support, supervision, and development

Technical Proficiency and Organisational Skills

Proficient in Microsoft Office and comfortable using databases and reporting systems

Ability to comply with policies, escalate issues appropriately, and use reporting templates

Sound understanding of internal governance and systems advocacy tools

Cultural Safety and Remote Readiness

Willingness and ability to lead practice in a culturally safe, trauma-informed manner

Comfortable working remotely and engaging in regular virtual communication

Willing to travel occasionally to regional and remote locations as needed

What We Offer

At ICAN, we offer a culturally grounded, values-led workplace where you can grow, lead, and make a tangible difference. You'll join an Indigenous-led organisation dedicated to upholding cultural integrity, fostering reciprocal learning, and empowering communities.

We provide:

5 weeks of annual leave

Early finish Fridays with full-time pay for a 36.25-hour workweek

Remote-first and flexible work arrangements

Ongoing professional development, including paid study leave, structured debriefing, and peer mentoring

A culturally safe and supportive team culture committed to truth-telling, respect, and Indigenous self-determination

Meaningful work with a focus on financial justice and community impact across Australia.

How to Apply

To apply, please submit:

A cover letter addressing the selection criteria

Your CV, including two referees

Closing date: 1st August 2025