Student Support Officer - Telecommunications

Full time (negotiable)

Newcastle Location (+ option to be based in Sydney, Melbourne or Brisbane)

Why JB Hunter:

JB Hunter (RTO 90277) has been leading the telecommunications training across Australia and the South Pacific for over 30 years. We have seen much change throughout that time and a key driver for the longevity we have enjoyed has been our ability to embrace innovation and technology. Fundamental to the success of our business is our commitment to the student experience and our excellence in the delivery of our products.

We have a national footprint with Campuses in Brisbane, Newcastle, Sydney, Melbourne, Adelaide and Perth. We are passionate and committed to providing training nationwide, including into regional areas such as Cairns, Townsville, Mackay, Rockhampton, Darwin, Hobart and Launceston. We pride ourselves in being able to deliver training in these locations, adding value to local communities and the businesses within these regions.

At JB Hunter we live by the values of Innovation, Customer Experience, Accountability and Leadership. These values define how we do business and where our priorities lie.

Why is this a great opportunity:

We have a growing Administration team and are seeking a Student Support Officer to assist in the day to day operations of our business. The primary responsibility of this role is to perform daily administrative tasks to an exceptional standard, whilst working along-side our team of skilled professionals. We have State Funding Contracts in numerous states and this role will give you the opportunity to learn the intricacies of these contracts, gaining valuable experience. You will become part of a team that are located in various states, giving you the ability to utilise your excellent communication skills. If you feel you are ready to put your administrative skills to the test, whilst gaining valuable RTO experience then this is the opportunity for you!

Key Tasks for the role include:

Provide high-quality customer service and frontline support to students via phone, email and online platforms

Guide students through the enrolment process, eligibility checks and onboarding requirements

Assist with scheduling training, enrolment confirmations, training plans and course progress reporting and tracking.

Maintain accurate records in the student management system (SMS) and learning platforms

Liaise with trainers, assessors and employers to support student engagement and retention

Monitor student progress, flag issues and provide proactive follow-up and support

Respond to student queries regarding course requirements, assessments and support services

Contribute to the continuous improvement of student support systems and service delivery

Lodging State specific AVETMISS reports

About you:

Previous experience in student support, administration or customer service, preferably within an RTO or VET environment (min 2 years)

Previous experience in administering State Based Training Contracts and their compliance requirements (NSW Smart and Skilled highly regarded).

Strong communication and interpersonal skills with a friendly, empathetic approach.

High attention to detail, time management and organisational abilities

Proficient in Microsoft Office and student management systems (e.g. aXcelerate, VETtrak or similar)

Ability to work independently and collaboratively in a team environment

Understanding of the needs of adult learners and apprentices/trainees in trade industries is highly desirable

As a member of the JB Hunter team, we offer:

A supportive, collaborative and purpose-driven work environment.

The security of working with an RTO that has been operating for 30 years.

Ability to work with Tier 1 telecommunications companies including Telstra, NBN, Ventia and Service Stream.

The opportunity to work in a hybrid environment with work from home options available.

Ongoing professional development and training

Competitive salary based on experience

If this sounds like the role for you please submit your application online. For a confidential conversation about the role please contact our Operations Manager [email protected]