Care Connect are seeking an experienced & driven Enquiries Coordinator to join our Aged Care team.

About the role…

This is a fantastic opportunity to join our team in a 12-month max-term position. We are seeking a kind and enthusiastic team player to provide timely, professional and accurate responses to all enquiries received into Care Connect. This role is required to support the hours of operation for the business, which will be managed through scheduled shifts. Contacts are received via phone, email and our online portal. In this role you:

• Receive and direct all incoming phone and online contacts
• Provide administration support for a range of activities
• Conduct monthly survey of new clients initial experience with Care Connect
• Work closely with the Referrals Advisers

Office location: Abbotsford, VIC

About you...

To be successful in the role you will demonstrate a clear understanding and commitment to redirecting enquires to the relevant delivery team. You are committed to treating others with respect and maintaining confidentiality. You share our workplace values of Collaboration and Courage, Authenticity, Respect and Excellence - CARE.

You have…

• Exceptional customer service and call management skills
• Excellent planning, organisational, prioritisation and time management skills
• Excellent interpersonal, communication (listening, written and verbal)
• High-speed and accurate data entry skills
• Ability to identify and manage client escalations
• Ability to promptly and sensitively manage high volumes of enquiries within expected and agreed standards
• A commitment to treat others with respect and uphold privacy and confidentiality of client information
• A sound understanding of the needs and experiences of people who receive community care services and of the community care system
• Experience with inbound and outbound telephony, client database management and meeting service level agreements
• Proficient level of computer literacy; with experience in the Microsoft Office suite and other systems, with an ability to adapt to new technologies

To be considered for this role you must have full Australian working rights. Current Police & Working With Children Checks will be required – we can arrange police checks for successful candidates. Our selection process also includes psychometric assessment.

What’s in it for you?

We offer a salary of $68,000 pa + super. As a not-for-profit employee, you are also able to access NFP Salary Packaging benefits & Meals & Entertainment packaging – increasing your take-home pay! We value your work/life balance with a flexible working environment (WFH & ADO options!), a passionate team and a caring, understanding work environment.

Care Connect is committed to your learning & progression with ongoing training & development to support you in your role and career. We also look after your health & wellbeing with an Employee Assistance Program, discounted health insurance & wellbeing products.

Next Steps….

Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: first nations people, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.

If this role sounds like you, apply by clicking the "Apply Now" button now! Come and join the team!

* Please note interviews will be scheduled as suitable applications are received.