A leadership opportunity for a passionate and hands on Team Leader to manage a great team. You'll play a key role in coaching, team development, and driving excellence in a values led environment.

Client Details

We're thrilled to be recruiting for a people first organisation that is known for its warm, inclusive, and high performing culture. This business supports a large and respected professional community across Australia and is now seeking a passionate and hands on Team Leader to join their Brisbane office.

Description

As Team Leader, you'll be responsible for coaching and developing a team of 10 customer service and admin professionals. You'll monitor daily performance, ensure SLAs and service standards are met, and collaborate closely with your interstate counterpart to ensure consistent processes and goals across both sites.

Key responsibilities include:

• Leading, mentoring, and supporting team members in their day-to-day work
• Managing escalations and complex enquiries with professionalism and empathy
• Driving service improvements and contributing to broader operational enhancements
• Overseeing onboarding, training, and continuous capability development
• Analysing service data to identify trends, gaps, and opportunities for improvement

Profile

You are a confident and emotionally intelligent leader with a passion for coaching and team culture. You bring strong experience managing teams, excellent communication skills, and a proactive, improvement focused mindset.

Ideal candidates will have:

• Previous experience leading a customer service team
• A coaching style of leadership and the ability to provide constructive feedback
• Strong problem solving and stakeholder engagement skills
• Familiarity with CRM or workflow systems and comfort with reporting/data tools
• Full Australian working rights

Job Offer

• Total package of $100,000 ($88,000 base + superannuation)
• Access to salary packaging benefits
• Hybrid working and flexible start/finish times ( 2 days from home )
• A newly opened Brisbane CBD office with excellent amenities
• Wellbeing and volunteering initiatives
• Year round social and community events
• A recognition program that rewards performance and contributions

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Isabella Prendeville at +61 7 3018 6320.