All applicants must supply the following documents to be considered:

• Cover letter addressing key selection criteria
• Resume

We have an opening for an experienced Level 1 IT Support Technician to join our close-knit team.
If your customer service skills are better than most, have strong attention to detail, you are passionate about technology, and looking to kick start your career in IT, we are excited to speak with you!

ABOUT US

We are an Australian owned company based in Melbourne’s CBD. We combine traditional MSP service offerings with specialised project work that uses some of the latest technologies.
We use cloud services like Azure and Office 365, and then take it up a notch using our own cloud service offerings like backups, firewalls, data storage, and disaster recovery.

We all take great pride in our customer service and enjoy excellent relationships with our clients.

Training is a big part of our culture, that’s why we give our people a dedicated time to do it. We encourage, develop, and promote our own, which has helped us create a work culture that our teams truly enjoy.

Here is what some of our staff say about working at Intellect IT. We have attached a video but you can see more if you visit https://www.intellectit.com.au/the-intellect-story/the-intellect-it-team/

ABOUT THE ROLE

The Level 1 role is the front line of the Service Desk

We are looking for a technician with a proven track record of customer service skills and relevant industry experience.

Here is a basic rundown on what that role is going to include

• Manage all customers with exceptional customer service while employing a logical approach to troubleshooting
• Manage issues for a wide range of technology, systems, and applications.
• Create and maintain detailed ticket information.
• Manage your own tasks and issues as they are assigned to you.

ABOUT YOU PERSONALLY

We think our people are great because they look out for each other, help each other, encourage and train each other, and their customer service skills are seriously good.

We are proud of our culture and are selective about who we hire for this role, so here are some personality traits we’re looking for.

• Positive, “can-do” attitude
• Takes pride in customer service and enjoys building relationships.
• Values collaborative improvement vs allocating blame.
• Can work autonomously and be accountable for your tickets.
• Skilled in time management and task prioritisation.
• Constantly looking for ways to improve our service, support and processes.
• Ready to pitch in when the pressure rises and wants to be surrounded by people with the same attitude.

KEY SELECTION CRITERIA

• At least one year in a customer service role, such as hospitality, teaching etc.
• Excellent communication and customer service skills.
• Documentation and record-keeping skills, with strong attention to detail.
• At least 1 year in a Level 1 technical support role or relevant industry experience.
• Excellent troubleshooting skills.
• Experience in troubleshooting and setting up computer infrastructures such as Computers, firewalls, and routers.
• Experience with Office 365.
• A university degree will be looked upon favourably.

We care about our people because looking after them means they will look after our clients.

If you would like to join a team of great people that have created their own workplace culture that is better than most, then we would really like to have you apply for this position.

All applicants must supply the following documents:

• Cover letter addressing key selection criteria
• Resume

Applicants with relevant and credible examples of the key criteria are more likely to make it to the top of the pile.

Explain the “Situation” where the relevant example came from, such as customer service, follow that with the “Task”, which is your role in the example, outline what “Action” you took, and spell out the “Result”.

No Agencies, please