Case Worker | Homelessness Service Immediate Housing Response | Southport

Employment Term: Full-time, max term until 30 June 2026 with the possibility of extension

Location: Southport

Remuneration: $88,090.08 + super + $15,900 NFP salary packaging

Make a meaningful difference with UnitingCare

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.

As a Case Worker you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together!

Your part in our UnitingCare team

We are currently seeking a passionate team player to join our Homelessness Service. The Case Worker role will be based at our Southport site within the Gold Coast Homelessness Service Immediate Housing Response program. This is a fixed term, full time role to June 30 2026, with a possibility to extend.

You will be supporting single people, couples without children experiencing primary homelessness and families, by delivering client-centred case management from a strengths-based and trauma-informed approach. Your tasks will include working with clients to maintain emergency motel accommodation whilst working towards their goals and longer-term housing solutions.

You will use high level communication and rapport building skills to identify and assess needs, strengths, safety and risk to develop and implement a holistic case plan alongside the client.

You will utilise your strong written communication and IT skills to navigate a range of databases and administrative tasks and will work both autonomously and as part of a supportive team of professionals.

What makes a difference for us?

You will have demonstrated experience providing case management support to vulnerable persons in crisis. Experience in the homelessness sector is a distinct advantage, particularly with those who are currently sleeping rough and may present with complex barriers to obtaining and maintaining accommodation.

Requirements:

Cert IV Community Services related field.

Australian Drivers Licence.

QLD Working with Children Check - Blue Card.

Desirable:

Completed / be working towards a Bachelor Degree in a Human Services related field.

We are assessing applications and holding interviews as applications are received, so we encourage you to apply without delay.

What makes a difference for you?

At UnitingCare we are leaders in crisis response, the protection of vulnerable children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.

Flexible work arrangements to support work-life balance

Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

Eligible employees receive 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunities to challenge yourself, grow and make a meaningful difference

We’d love you to be part of our UnitingCare family

Flexible work arrangements to support work-life balance

NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunities to challenge yourself, grow and make a meaningful difference

A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

provide welcoming, safe and nurturing services for children

implement measures to prevent child abuse and neglect within our services

appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.