Why IFYS?

At IFYS, our overarching goal is to foster an environment that nurtures the growth and development of all individuals who access our services. We strive to ensure that those who engage with our services feel valued, supported, and inspired. Equally vital is our commitment to cultivate the same sense of well-being among our dedicated staff members.

We firmly believe that our most valuable asset is our people, and as such, we continuously assess and enhance our framework of support. We readily implement new practices and procedures, such as the Sanctuary Model of Care, which actively promotes emotional, social, moral, and physical well-being for both our staff and clients.

About the opportunity

IFYS has an exciting opportunity for an Outreach Case Manager to join the Accommodation Services team within the Gympie region.

As the Outreach Case Manager, you will provide assertive outreach support to rough sleepers and individuals experiencing housing crisis, within a holistic and collaborative multi-agency model of service.

Our ideal candidate will possess a strong client-centred practice framework, have sound knowledge of local services and resources, and experience conducting intake assessments and delivering case management.

What's on offer?

• Fixed-term full-time contract until 30th June 2026
• Monday to Friday, based in Gympie
• Salary base $88,099.44 per annum + super – IFYS is committed to gender pay equity
• Motor vehicle allowance $250 per week
• Not-for-profit salary packaging options to increase take home pay (package up to $15,900 per FBT year)
• Career and professional development opportunities
• Skilled leadership and supportive team environment
• Unique in-house training opportunities including Therapeutic Crisis Intervention, Preventing Child Sexual Exploitation and Sanctuary training
• Free access to the CALM Premium App & Flight Centre personal travel discounts
• Access to the Employee Assistance Program (EAP)

Key responsibilities

• Provide place based assertive outreach to individuals and families experiencing homelessness or those at risk of homelessness within the Gympie LGA.
• Assist clients through the provision of case management to access and engage with services to address their individual needs.
• Work with other providers within a multi-agency team, to provide clients a holistic and collaborative model of service.
• Provide emotional, social and welfare support to individuals experiencing housing crisis in a culturally safe, therapeutic and trauma informed manner.
• Assist individuals with applications for housing and their transition to longer-term accommodation options.
• Complete administrative tasks, including maintaining service user records, meeting minutes, the completion of daily logs, and the provision of accurate and timely reports as required.

Requirements for the role

• Demonstrated professional experience delivering case management to individuals experiencing homelessness
• Ability to be able to operate independently
• A relevant tertiary qualification, Diploma level or higher
• Comprehensive knowledge and understanding of Homelessness Sector within the greater Sunshine Coast and Gympie areas
• Excellent interpersonal and communication skills, with the ability to build and maintain effective relationships with all stakeholders
• Sound judgment, problem-solving skills, and the ability to handle crisis situations calmly and effectively
• Exceptional time management and prioritisation skills
• Demonstrated experience in maintaining program compliance
• A continuous learning mindset

Must hold or be willing to obtain if successful

• Valid Queensland driver's license with no restrictions
• QLD Working with Children Check (Paid Blue Card)
• Licensed Care Suitability Check (LCS2)
• National Crime Check (IFYS will complete a new check through our systems)
• Ability to provide two recent line manager references including your current employer

Application and assessment process

When submitting your application, please include your current CV and a cover letter outlining your suitability for the role. Shortlisted candidates will be asked to participate in Psychometric and Cognitive assessments.

If you would like further information on this role, please email [email protected] or call (07) 5438 3052 to speak to Josh from the Recruitment team.

Applications close Thursday 7th of August, 2025. Applications received after this date will be accepted but may not become part of the initial candidate pool.