About Us – 1st Choice Now
We’re a proudly family-owned Australian company in the world of finance, supporting thousands of Aussie families since 1981. With operational reach across NSW, QLD, VIC and SA, we’re known not just for what we do—but how we do it. Our customer-first approach is what truly sets us apart.

About the Role
We’re looking for a Credit Solutions Officer to join our team—someone who’s passionate about customer care and ready for their next challenge. This role reports directly to the Credit Manager and would ideally suit someone with at least 1 year of experience in consumer collections looking for a fresh and rewarding opportunity in a forward thinking environment.

At the heart of this role is the customer journey - Your focus will be on guiding customers through their journey in a way that supports recovery and maintains dignity. You'll manage your own portfolio with the aim of achieving smooth, respectful, and compliant account resolutions that benefit both the customer and our business.

What You'll Bring
We’re after someone who is people-focused, solutions-driven and thrives in a supportive team. The ideal candidate will have:

· A general understanding of credit/collections processes (training provided)

· Great written and verbal communication skills

A customer-first mindset with a passion for delivering positive experiences

· A positive attitude and flexible approach

Confidence in negotiating and influencing outcomes

· Problem-solving skills and a creative approach to challenges

Comfortable using Microsoft Word, Excel and Outlook

What We Offer You

· A role with real work-life balance

· A positive, supportive team

· Ongoing training

· Direct access to senior leadership to support your development

· Minimal prior experience needed – just the right attitude and drive

Sound Like You?

If you're ready to take on your next challenge and believe you’re the right fit, we’d love to hear from you. Please click Apply for this job, upload your cover letter and resume, and we’ll be in touch if you’re shortlisted for an interview.