Parts Interpreter – Challenge Pumps

Challenge Pumps is a recognised leader in mine dewatering solutions, supporting underground mining operations across Australia and internationally. With a strong reputation for technical expertise and reliability, we are committed to delivering high-quality service to our clients and fostering a positive, collaborative workplace culture.

We are currently seeking a motivated and detail-oriented Parts Interpreter to join our team in Kewdale.

About the Role

Reporting to the Director – Sales, this position plays a key role in our workshop and sales support operations. You will be responsible for accurately interpreting and processing parts requirements, preparing quotes and dispatch documentation, and providing high-level support to both internal and external stakeholders.

This is a hands-on, full-time role offering 38 hours per week.

Key Responsibilities

Serve as the first point of contact for incoming parts and sales enquiries

Interpret customer requirements and provide accurate parts support

Prepare sales quotations, purchase orders, and dispatch documentation

Assist with basic hydraulic modelling using Excel

Ensure compliance with export documentation and shipping procedures

Enter and maintain data within our ERP system with a high degree of accuracy

Collaborate with internal and external sales teams to ensure prompt service delivery

Liaise with the finance team to support client contract terms and conditions

Identify issues related to products or processes and contribute to ongoing improvements

What You Will Bring

Experience in a similar role within the mining, industrial, or mechanical sectors

Strong customer service and interpersonal communication skills

Proven ability to manage multiple priorities and meet deadlines

Sound understanding of parts sales and supply chain operations

High attention to detail and accuracy in data entry and documentation

Proficiency in Microsoft Office, particularly Excel

Experience with SAP or other ERP systems (advantageous)

Willingness to learn internal systems and technical product knowledge

Current Australian driver’s licence

Why Join Challenge Pumps?

Stable, long-term opportunity within a locally owned business

Supportive and collaborative team environment

Hands-on training and ongoing development

Exposure to specialised mining systems and operations

Flexibility available for the right candidate

If you’re a proactive individual with a technical mindset and a passion for customer service, we welcome your application. Join a team that values initiative, precision, and genuine contribution.