Position Details

• Fixed Term until December 2025 | Full-Time
• Higher Education Officer 5 | $82,657 - $91,222 p.a.
• Location: City Campus / Kaurna Country
• View Position Description
  
  

About the Position
Our team of Customer Service Officers, (internally referred to as City Campus Services Officers) are responsible for providing customer-focused, front-line support services to students, staff and a wide range of stakeholders. This team embodies the values of Flinders University by being student centred, acting with integrity, showing courage, fostering innovation, and pursuing excellence.

Combining exceptional solution-focused customer service with a broad knowledge relating to Flinders University and the City Campus, our City Campus Services Officers are required to work within the City Campus hours of operation, being 8am to 8pm. Please note, this is a frontline service position and flexibility may be limited.

This role provides a fantastic opportunity to learn and develop on the job, expand your problem-solving and organisational skills, while working collaboratively within the team.

Some key responsibilities include:

• Assisting new and continuing students by providing transactional services and informed advice on enrolment matters.
• Assist future students with course options, entry requirements, fees, and admission processes, highlighting Flinders City Campus as a destination of choice.
• Connecting students and campus visitors to the appropriate contacts and resources within the University.
• Creating and updating documentation for new and established procedures within City Campus to drive consistency, efficiency, and accountability in all facets of front-line customer support.
  
  

About You

As a Customer Service Officer, you will have experience in a high-volume, fast paced, demanding front-line customer service environment. You will be a reliable, supportive and adaptable team player who is passionate about assisting others and providing an exceptional customer experience. You will have excellent interpersonal and communication skills, allowing you to provide engaging support, warm referrals and create positive outcomes in a fast-paced environment. You will actively seek to improve processes, systems and procedures to elevate the overall customer experience.

About Flinders City Campus

Located at the heart of Adelaide's most vibrant and connected cultural hub, Flinders City Campus at Festival Plaza is a collaborative, state-of-the-art campus delivering the optimal learning experience. Our campus provides greater connection for education and research partnerships and innovative curriculum opportunities that extend far beyond traditional study.

We are passionate about collaborating with staff and students across the University to develop, improve, and implement communication, orientation, engagement, and retention activities that help students achieve success at Flinders. Our mission is to help students feel welcomed, supported, and empowered with confidence to succeed at University. To learn more about why Flinders is a great place to work, please click here.

Our Commitment to Reconciliation and Indigenous Employment
Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

• Please see here for our Reconciliation Action Plan
• Please see here for our Indigenous Workforce Strategy
  
  

Prescribed Conditions for Employment

• A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.
  
  

How to Apply and Information

• Experience in a high-volume, fast paced, demanding front-line customer service environment where a positive, engaged and solution-focused approach is required.
• High level of customer service skills, including written and verbal interpersonal skills and the ability to develop, maintain and enhance relationships with customers.
• Ability to contribute to a positive team culture and to develop and foster networks with staff across the University.
• Effective to well-developed organisational, time and workload management skills, including ability to prioritise workload to meet strict deadlines.

• To apply online, please visit the Jobs@Flinders website via the job portal: JR0000014237 Customer Service Officer
• You are required to submit Suitability Statement of no more than 2 pages, addressing the below four Key Position Capabilities of the position description.
• For further instructions on how to complete a Suitability Statement, please click
• For more information regarding this position, we strongly encourage you to contact Thu Trotter.
  
  

Applications to be submitted before 10:00 pm (ACDT) Wednesday, 20 August 2025.

Please note, late applications and applications sent via agencies will not be accepted.

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.