Architecture & Strategy Analyst
NSW Department of Customer Service
Posted 9 days ago
Architecture & Strategy Analyst
Clerk Grade: 7/8, base salary starting at $113,574 - $125,720 plus superannuation
Employment Type: Temporary up to 12 months, full-time opportunity
Hybrid, Sydney Location
This role sits within the Government Shared Services Division within the Department of Customer Service
We are seeking a motivated and detail-oriented Enterprise Strategy & Architecture Analyst to support our team in shaping and maintaining enterprise strategies, architecture repositories, and governance processes. This role is pivotal in enabling strategic direction, prioritising initiatives, and achieving performance outcomes across the organisation.
Key Accountabilities:
- Conduct in-depth research and analysis to support the development of enterprise strategies, ensuring clear and compelling messaging for internal and external stakeholders.
- Analyse technology investments and strategic roadmaps to ensure alignment with Enterprise Architecture (EA) models and accurate tracking in the Technical Debt Register.
- Review Client Agency technology plans for compliance with EA principles and maintain up-to-date architecture repositories that reflect strategic alignment.
- Administer EA governance processes, ensuring submissions meet standards and demonstrate stakeholder engagement.
- Contribute to the development and maintenance of architecture models, ensuring centralised, accessible storage for stakeholders.
- Monitor and manage work tasks, reporting on progress and risks, and driving continuous improvement initiatives.
- Build and maintain strong relationships with Client Agencies, facilitating effective communication, negotiation, and issue resolution.
Required Skills:
- You are a strategic thinker with a strong analytical mindset and a passion for Architecture. You thrive in complex environments, are adept at stakeholder engagement, and bring a proactive approach to problem-solving and continuous improvement.
- Experience in enterprise strategy, architecture, or related fields.
- Strong analytical and research skills.
- Familiarity with Architecture frameworks and governance processes.
- Excellent communication and stakeholder management abilities.
- Proficiency in architecture modelling tools and repositories is desired but not essential.
To Apply:
Click 'Apply' on the advertisement and follow the steps to submit your application online for consideration.
Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation
For enquiries relating to recruitment please contact Katerina Xenos via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday, 13th August 2025 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit:
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
About NSW Department of Customer Service
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.
We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.
Come join us and influence the future of our great state.
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