About Us

Rx Management operates a dynamic franchise network of Priceline Pharmacy stores across Sydney. Our mission is simple: we care deeply about the well-being of our customers. By providing high-quality service and expert advice, we help customers lead healthier lives.

About the Role

We are seeking a dedicated Dispensary Technician to join our passionate team. This role is integral in supporting our pharmacists and ensuring that every customer receives exceptional care and service. If you have a passion for healthcare, a keen eye for detail, and love working in a collaborative environment, this is the perfect role for you!

Key Responsibilities:

Dispensary Administration

Accurately dispense customer prescriptions following the PDL Guide to Good Dispensing and scanning all prescriptions and products.

Maximize dispensary’s generic substitution, Priceline Dispensary Program and Pharmacy Practice Incentives (PPI’s) as per store process

Clear and reconcile PBS online messages daily

Sort scripts daily in an orderly manner, accurately prepare & submit PBS claims twice a month; & reconcile PBS rejected scripts as per store’s processes.

Ensure all dispensary administration duties are performed, ensure daily dispensary paperwork and computer functions are completed accurately and on time

Maintain optimal level of all dispensary stationary supplies (e.g precautionary labels; repeat folders; labels; repeats; boxes and bottles for extemporaneous dispensing; fridge bags; printer toners; Webster packs; etc.)

Product & Health Service Knowledge

Actively assist customers to make their selection by advising on the features and benefits of products that meet their needs.

Actively assist pharmacist to provide service and product information to customers by printing of CMI’s and the provision of other relevant and appropriate health information.

Actively printing out CMI’s for all antibiotics and new medications dispensed.

Demonstrate a knowledge of the key products within and across our brands

Exceptional Customer Service

Delight our customers (external and internal) by exceeding their expectations with special emphasis in the Dispensary, Health and Professional Services Area.

Provide an environment where the customer is welcomed and has an easy shopping experience and farewelled in a way that confirms their importance to us and welcomes their return

Care for customers and drive sales by providing advice on a range of products to suit needs and budget

Assist to take in and give out dispensed prescriptions and accurately dispense and assemble customers prescriptions as per store’s processes

Help maintain a maximum 10-minute waiting

Resolve complaints with due concern for the customer or refer to the manager when necessary.

Maintain awareness of customers at all times, providing service, and product knowledge as required; and answer the telephone politely and promptly.

Skills and Experience

Previous experience dispensing in a Pharmacy essential

Passion for Pharmacy and Customer Service

High standard of presentation and grooming

Attention to detail and Accuracy

Reliable and Punctual

Ability to work in a team

Basic computer skills (MS Word, Excel, Email)

Hours of Work: Full-Time (38 hours/week)

Monday: 9:00 AM - 5:30 PM

Tuesday to Friday: 9:00 AM - 5:00 PM

If you’re passionate about pharmacy, thrive in a customer-focused setting, and want to be part of a fun, dedicated team, we’d love to hear from you! Please apply today with your resume and a cover letter outlining your suitability for this role.