Be Part of Something Meaningful

At Better Connections, we believe that real change happens when services are delivered with heart. We’re a growing Registered NDIS provider that thinks differently—placing authentic connection, respect, and integrity at the centre of everything we do.

As a Client Services Coordinator, you’ll be joining a team that genuinely cares. You’ll play a key role in supporting people with disability to reach their goals, while playing a role in growing stronger ties with our community.

About the Role

As a Client Services Coordinator, you’ll manage a portfolio of NDIS participants, coordinating personalised, high-quality supports aligned to their individual goals. You’ll serve as the central point of contact—building real relationships with participants and their families, their support teams, monitoring support delivery progress, and identifying opportunities to enhance outcomes.

This position offers a flexible hybrid work model, with time spent in the office, at home, on-site with participants, and engaging in community or sector events.

Your week might include:

Onboarding new participants and guiding them through their NDIS journey

Monitoring service quality, shift notes, incident reports, and goal progress

Matching support workers with participants in ways that just make sense

Overseeing SIL supports and liaising with employment services for supported work participants

Developing and overseeing implementation of Capacity Building Programs that achieve real outcomes

Collaborating with internal teams and external providers

Representing Better Connections at expos and community events to grow our reach

Key Responsibilities

We are seeking someone who gets things done—but always with empathy, insight, and intention. You see the big picture but also care about the details that matter. Most importantly, you believe in the power of person-centred work.

Proven success in program development, implementation, and evaluation

Experience in NDIS support coordination, case management, or disability employment supports (highly regarded)

Great communication and collaboration skills

Organised, adaptable, and solutions-focused

Comfortable engaging with participants, families, and providers alike

Qualifications & Requirements

A Cert IV or Diploma in Community Services, Case Management, Disability, or related field

Working knowledge of the NDIS, SIL supports, and employment-based pathways

Experience using client management systems (CareMaster experience is a bonus)

Proficiency in Microsoft 365 (Word, Outlook, Teams, Excel)

Current NDIS Worker Screening and all mandatory training

We’re proud of our culture, and we work hard to keep it real, grounded, and people-centred.

Our Values - What We Life By

We connect – because great outcomes start with great relationships

We respect – the uniqueness of every person, story, and experience

We have integrity – we follow through, we’re transparent, and we own our work

We do things differently – because innovation drives better outcomes

What you will love about joining the Better Connections team!

The role is a hybrid based in Darwin with real flexibility

A chance to work with a team that lives its values—connection, respect, integrity and innovation

Be part of a growing, values-led organisation making a genuine difference

Regular team catch-ups, professional development, and lots of support

How to Apply

Email your resume and cover letter to: [email protected]
Applications close: 15 August 2025
We’ll be reviewing applications as they come in—so don’t wait to apply!

Questions?
Reach out to Katey – HR Coordinator
0418 988 770

[email protected]