Lived Experience Intake and Assessment Coordinator

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position Details

• Full-Time, Maximum Term Contract until 30TH June 2026 (Part-Time also considered)
• Classification: SCHADS Level 4 with a salary range of $88,169- $94,888 per annum (pro rata) + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Hybrid model, working 2 days from the office in Fairfield and working from home.

About Neami National

We're big believers in everyone having the opportunity to live a full life - and we give our all to support people to achieve the wellbeing and mental health outcomes that matter to them.

For some people this means having a stronger sense of self. For others, it might mean nurturing relationships, and for others, it could be building the confidence to tackle tomorrow. Everyone has different goals for their own life, and at Neami, we walk alongside people to help improve their quality of life, on their terms.

We are proud to support 32,000 people living with mental health challenges across Australia and offer more than 70 services, over 49 different Indigenous lands, across the nation. These include mental health and wellbeing supports, housing and suicide prevention services.

About your new role

The Department of Health is funding the MHCSS Intake service to deliver the Mental Health NDIS Access Project. The NDIS Access Project commenced in June 2018 and is currently funded until June 30, 2026. The NDIS Access Project is a time limited initiative that will support people with a severe mental illness andsubstantial and enduring psychosocial disability to collect and collate the evidence required for a NDIS access request. The NDIS Access Project targets people who:

• Meet the NDIA's disability, age and residency requirements;
• are working with a general practitioner, psychiatrist or clinical mental health service (this does not include area mental health services);
• consumers that have been discharged from area mental health services and are seeking evidence from the health service to complete their NDIS access request.

The NDIS Access Project aims to assist consumers experiencing significant social and economic disadvantage to apply to the scheme, with a priority focus on people experiencing homelessness; dual diagnosis; Aboriginal and Torres Strait Islanders; and people from a culturally and linguistically diverse background.

We are looking for either a Lived Experience Intake and Assessment Coordinator or an Intake and Assessment Coordinator.

Lived Experience Intake & Assessment Coordinator

The Lived Experience Intake and Assessment Coordinator will form part of a highly skilled team and is the point of contact for; addressing enquiries, program eligibility screening, receiving referrals and reviewing referrals to ensure the right level of care is provided, undertaking consumer assessments and providing phone-based support to complete the NDIS access process.

Lived Experience workers apply the Lived Experience lens as their primary way of working. Drawing on the National Lived Experience (Peer) Workforce Guidelines, the Lived Experience lens is:

• Understanding of history of consumer movement, advocacy and actions
• Working from National guidelines LE workforce and ability to apply values and principles of LE workforce.
• Learnings from personal experience of mental health challenges, distress, and periods of healing, which may include service use.
• Collective knowledge of universal lived experiences such a stigma, marginalisation, loss of power, and system hurt, as well as hope, healing and personal recovery as real
• Professional principles and values such as mutuality, intersectionality, autonomy, hope and sharing power.

Values

Together with our vision and purpose, our values define who we are and guide the way we operate. They are fundamental to our identity, and we align all our actions with them.

• Connecting
• Collaborating
• Learning
• Belonging

What will Neami offer

• Generous leave entitlements including paid parental leave, Gratis Leave and Wellness leave
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and theirimmediate family
• Flexible work arrangements are available for maintaining your work-life balance

Whatyou will bring to the role

• Experience and qualification in mental health and community services is desirable
• Experience and knowledge of NDIS will be an advantage
• Strong understanding of supporting people experiencing emotional distress through their recovery journey; and an ability to articulate and promote the value of strengths gained from lived experiences or recovery
• Ability to role model and develop recovery orientation and trauma-informed practices across the service
• Demonstrate integrity, credibility, and ability to foster open communication
• Ability to work in a fast paced, changing and dynamic environment
• Experience working with consumer information systems, maintaining accurate documentation and data collection.
• High level of interpersonal skills and emotional intelligence
• Proven ability to work autonomously with minimal supervision and to prioritise multiple tasks to meet conflicting deadlines.
• Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations.
• Ability to adapt communication style to meet the needs of a diverse range of people and identify changing needs within a group.
• Transferable sector knowledge and experience.
• Awareness of risk assessment and principals of risk management.
• Strong computer literacy.

What the role requires

• National Criminal History Check (police check) - disclosable outcomes considered
• Current Working with Children Check - required before commencement of work
• Australian working rights

How to apply

The terms and conditions of the role are listed in the attached position description (please select paperclip icon).

To apply for this position, please:

• Click the 'Apply' button where you will need to create a username and password
• Upload your resume and cover letter

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions
• We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami

If you have any further questions regarding this role which are not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Kaling Yeung, Senior Practice Leader - [email protected]

If you have any technical issues when applying for this role, please email [email protected] for assistance.

Applications Close: 29th of August 2025

Be Yourself -Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click Here for full statement.