About Alchemy Salon

At Alchemy Salon, we transform the ordinary into the extraordinary. Our mission is to deliver refined, personalised hair artistry in a space where creativity, professionalism, and self-expression are celebrated.

Position Overview

We are seeking a confident, motivated, and experienced Salon Manager to lead our passionate team and uphold the exceptional standards of service that define Alchemy Salon. The ideal candidate will have strong leadership skills, operational savvy, and a deep understanding of the hair and beauty industry. This is a hands-on role, requiring both day-to-day operational management and high-level strategy implementation.

Key Responsibilities

Team Leadership & Staff Management

Lead, inspire, and mentor a team of stylists, apprentices, and front-of-house staff

Conduct regular team meetings and one-on-one performance reviews

Assist with recruitment, onboarding, training, and development

Manage scheduling, rosters, and shift coverage to ensure optimal team performance

Foster a positive salon culture based on respect, creativity, and collaboration

Client Experience & Service Standards

Maintain an exceptional level of customer service across all client touchpoints

Handle client feedback and conflict resolution with professionalism and empathy

Ensure consistent adherence to consultation and service protocols

Oversee the client journey to maintain alignment with Alchemy Salon’s brand values

Operational & Financial Management

Monitor and manage salon KPIs including rebooking rates, retail sales, and productivity

Manage stock control, ordering, and supplier relationships

Oversee daily operations including opening/closing, cleanliness, and salon presentation

Track weekly and monthly performance against financial goals and budgets

Assist with marketing campaigns, promotions, and social media strategy execution

Compliance & Policy Oversight

Ensure team adherence to all Alchemy Salon policies and procedures

Maintain compliance with health and safety regulations

Manage leave, payroll support, and employee documentation

Qualifications & Experience

Minimum 2 years experience in a salon management or senior coordination role

Strong leadership and interpersonal skills with a team-first mindset

Deep understanding of salon operations and client service excellence

Proficient in salon management software (e.g., Kitomba, Timely, or similar)

Solid knowledge of current hair trends, retail products, and industry benchmarks

Exceptional organizational, problem-solving, and time-management skills

What We Offer

A modern, supportive, and creative working environment

Opportunities for professional development and training

Staff discounts on products and services

Performance-based incentives and bonus opportunities

The chance to shape the future of a growing, values-driven salon brand