About the Business

Intronics (Aust) is a trusted supplier of business printing and document solutions, servicing SMEs across Greater Melbourne since 1988. We specialise in the supply, rental, and servicing of networked printers, copiers, and multifunction devices, with tailored solutions that include Managed Print Services (MPS), on-site installations, maintenance contracts, and automated consumable replenishment.

Our clients rely on us to provide equipment and services that integrate seamlessly into their existing IT environment—supporting secure, efficient, and cost-effective document handling

Purpose of the Role:

The ICT Sales Representative – Managed Print Services, plays a critical role in driving revenue through the sale and leasing of network-connected print and imaging devices, and the promotion of Intronics' end-to-end managed print solutions. This is a client-facing, consultative sales role focused on analysing client requirements, scoping tailored solutions, and delivering technical and commercial proposals.

The role does not involve equipment servicing or repairs but requires coordination with our technical team to ensure delivery, installation, and post-sale client satisfaction.

Key Responsibilities:

- Identify and engage new business clients through cold calls, referrals, local territory prospecting, and repeat customer networks.

- Conduct on-site reviews of client print environments to assess equipment fleet size, print volumes, network setup, device security needs, and running costs.

- Liaise with client decision-makers (IT staff, office managers, business owners) to understand workflow pain points and ICT infrastructure constraints.

- Prepare tailored solutions using Intronics’ authorised product range (including Kyocera, Lexmark, OKI, Brother and Epson devices), bundled with leasing options, MPS plans, and SLAs.

- Present integrated proposals that may include device upgrades, secure printing features, software-enabled monitoring, and automated toner replenishment.

- Quote, negotiate, and finalise commercial agreements including pricing models (lease, rental, outright purchase), service inclusions, and support response times.

- Enter customer and sales data into Intronics’ CRM and update deal pipelines weekly.

- Coordinate with our in-house service team for delivery, setup, network configuration, and handover.

- Upsell consumables (toner, ink), software licences, or managed service features as part of ongoing relationship management.

- Monitor client usage and proactively suggest contract renewals, device additions, or service expansions (e.g., for new offices or increased workloads).

- Provide weekly activity updates to the Director

- Contribute to monthly sales forecasts and trend reporting

Requirements:

- 2+ years’ experience in B2B ICT or office equipment sales, with a proven track record in consultative selling.

- Knowledge of networked MFPs/printers, MPS, leasing models, and device-level security/software functionality.

- Demonstrated ability to assess client needs, prepare technical proposals, and close commercial contracts.

- Strong understanding of document workflow, scanning solutions, and the role of imaging devices within modern ICT environments.

- Sound knowledge of printer/copier leasing, service plans, and cost-per-page models

- Valid driver’s licence and ability to travel regularly across Greater Melbourne

- Strong written/verbal communication and time management skills.

- Experience working with brands like Kyocera, Lexmark, Brother, Epson or OKI

- Familiarity with CRM and quoting platforms

- Tertiary qualification in Business, Marketing or IT

- Excellent interpersonal skills and communication skills (both oral and written)

- Strong problem-solving skills with the ability and willingness to utilise initiative.