The Role:
Representing Larson-Juhl and adding value to existing and potential future customers nationwide, our contact centre and show room caters to all of Australia. Our customers range from, family run custom picture framing businesses, to larger wholesale type distributors.

This role requires a person who is adaptive to change and is looking to develop their customer service skills in a friendly team environment. Communication skills are key in this role as you verify customer requests and convey their needs to the appropriate parts of the business for action.

Ideally, you will have experience in a contact centre environment, including some outbound sales calls, however, any customer service or any industry experience will be looked on favourably. A willingness to learn will be your most important skill and experience with an ERP and/or a CRM in a customer service role will be looked on favourably.

Reporting to the Customer Experience Manager, you will work on site with your team and the QLD or VIC distribution warehouse. The right person will take on this role with, purpose, resilience, and a strong desire to provide an easy experience for your customers, and the company.

Key Responsibilities:

Be the first point of contact for our valued customers, via email, phone and our website managing end-to-end order processing.

Troubleshoot delivery or product concerns with professionalism and care, ensuring every customer interaction is positive and solution focused.

Assist in tracking and collecting payments, current and overdue.

Develop and grow customer relations, based on mutual trust, respect, and professional value sharing.

What we are looking for:
This role will suit a friendly and confidant individual with an empathetic nature who is focused on finding solutions for our customers which support the business objectives. An enthusiasm for embracing new challenges in a developing team will be an asset.

Why Join Us?

Be part of a collaborative, supportive team where your input is valued.

Work for a company that believes in continuous improvement and professional growth.

Enjoy stability in a full-time, permanent role with great team culture.