Title: Hotel Manager

Location: Rydges Kalgoorlie

Position Overview: This is a unique opportunity with a direct mentorship and training pathway to a General Manager role for the right candidate.

Rydges Kalgoorlie is a 4.5 Star, 102 Room hotel, 21 of which are self-contained apartments. The hotel is a resort style property including beautiful gardens, pool, conferencing facilities, restaurant & bar. The City of Kalgoorlie-Boulder is located 600kms inland from Perth and is a unique and vibrant community, steeped in history.

The Hotel Manager exists to assist in realising, improving upon and ensuring the sustainability of Rydges Kalgoorlie and Event Hospitality and Entertainment’s commercial objectives (our Vision and Goals) and our people objectives (our Purpose and Values) through leadership of an entire operation.
The Hotel Manager reports to the General Manager and is the property’s host, brand ambassador, experience-creator, salesperson, welcomer and Daymaker. They achieve this by being present, visible, approachable and receptive at all times, but particularly by ensuring the smooth running of the hotel during peak periods and whenever they can make a positive impact on their guests, community and team.

In addition to managerial and operational responsibilities, the Hotel Manager leads, champions, implements, improves upon and ensures the continued sustainability of our People Brand, ELEVATE.

Our Vision is to be the most highly regarded hospitality, leisure and entertainment company outperforming our markets by being better than yesterday, every day.
Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

• Grow revenue ahead of market
• Maximise asset performance
• Business transformation

Our Values

• Empowerment: Step up and be accountable
• Possibilities: Always evolve and improve
• Community: Strong teams, better together

Our Vision, Goals, Purpose and Values come together under our people brand, ELEVATE. This is how we create the conditions for building a happy stakeholder community and embracing our responsibilities to people, profit and our planet.

Key Roles & Responsibilities

• Reporting to and assisting the General Manager
• Aligning all operations and leadership activity with our Vision, Goals, Purpose and Values.
• Adhering to, positively role modelling and implementing all policies and procedures with a focus on risk mitigation and Work Health & Safety.
• Ensure adequate internal control frameworks are in place to minimise risk associated with security, stock and financial management.
• Actively demonstrating, role modelling and applying the principles, behaviours, mindsets and operational capabilities of the General Manager Success Profile.
• Building a highly engaged and driven ELEVATE culture with a focus on engagement, performance management and identification, development and retention of high potential team members.
• Consistently delivering exemplary standards of customer service.
• Growing all revenue streams ahead of market with a primary focus on core divisional levers (rooms).
• Growing the business ahead of market share with a primary focus on core divisional levers (occupancy).
• Maximising profitability with a primary focus on tight cost control and divisional levers (room rates).
• Promoting, encouraging and experimenting with new and improved revenue generating or cost saving projects and initiatives.
• Demonstrating and applying an understanding of sales in the areas of strategy, customer management and acquisition, sales operations and sales leadership.
• Utilising, deploying, furnishing and presenting the property’s physical space to fully maximise the return on the asset and improve the customer experience.
• Demonstrating and applying in-depth understanding of monthly budgets, Profit & Loss reports and forecasts.
• Proactively growing and maintaining strong networks, relationships and communications with customers, owners, suppliers, team members, the local community and the EVENT Group.
• Actively review, act and respond to customer feedback and reviews from all digital platforms and in person.
• Upholding our principles and values is a fundamental responsibility of General Managers. This includes (but is not limited to) adhering to our Code of Ethics and Business Conduct plus all EVENT policies and procedures; role modelling, striving toward and supporting others to realise our Purpose and Values; creating and enabling a highly engaged team; supporting our Corporate Social Responsibility (CSR); plus, sensitively and expertly managing and resolving issues as they arise.

Behaviours & Attributes

• Entrepreneurial and Commercial Thinking - keeping up-to-date with competitor information and market trends; identifying business opportunities for the organisation; demonstrating financial awareness; controlling costs and thinking in terms of profit, loss and added value.
• Delivering Results and Exceeding Customer Expectations - focusing on customer needs and satisfaction; setting high standards for quality and quantity; monitoring and maintaining productivity; working systematically; consistently achieving or exceeding project goals.
• Leading and Supervising - providing others with a clear direction; setting appropriate standards of behaviour; delegating work appropriately and fairly; motivating and empowering others; providing team members with development opportunities and coaching; recruiting team members of a high calibre.
• Deciding and initiating action - making prompt, clear decisions which may involve tough choices or considered risks; taking responsibility for actions, projects and people; taking initiative, acting with confidence and working under own direction; initiating and generating activity.
• Creating and innovating - producing new ideas, approaches or insights; creating innovative products or designs; producing a range of solutions to problems; seeking opportunities for organisational improvement; devising effective change initiatives.
• Persuading and influencing - making a strong personal impression on others; gaining clear agreement and commitment from others by persuading, convincing and negotiating; promoting ideas on behalf of self or others; making effective use of internal processes to influence and persuade others.
• Self led learning – Every day is different and there are constant opportunities to learn and grow.
• Leading by example, lending a hand at all levels of business. Working together to succeed and grow.