About SSI

Settlement Services International (SSI) is a community organisation and social business that supports individuals and communities to reach their full potential. We work alongside multicultural communities, people seeking asylum, refugees, people with disability, and other vulnerable groups to foster an inclusive and empowered society. Our work is grounded in our values of respect, accountability, inclusion, innovation, and social justice.

Following our recent success in securing the Inclusive Employment Australia (IEA) tender as a specialist refugee provider, Settlement Services International (SSI) has exciting opportunities to join our team delivering culturally responsive, trauma-informed employment services across 18 Employment Service Areas in NSW, Victoria, and Queensland, through a hub-and-spoke model that supports refugee communities in their journey towards meaningful employment.

About the Role

The Operations Manager plays a critical leadership role in the delivery of SSI’s Inclusive Employment Australia (IEA) program funded by the Department of Social Services under the IEA DEED/funding agreement across assigned Employment Services Areas (ESA’s).

This position provides strategic oversight and operational direction to ensure high-quality services and outcomes for job seekers, with a focus on people with disability and refugees. The Operations Manager is accountable for service excellence, contract compliance, and the achievement of key performance indicators in accordance with the IEA DEED.

Are you ready to lead a program that’s redefining employment support in Australia?

We’re looking for a dynamic Operations Manager to drive the success of Inclusive Employment Australia (IEA). In this pivotal leadership role, you’ll oversee the strategic and operational delivery of the IEA program across assigned Employment Service Areas, ensuring impactful outcomes for job seekers, with a strong focus on people with disability and refugee communities.

This is more than just a management role, it's your opportunity to champion service excellence, lead high-performing teams, ensure contract compliance, and deliver results that truly matter. If you're passionate about inclusion, performance, and purpose, this is your chance to make a real difference.

Please reach out to us for the full Position Description...