WHO WE ARE

AGITO are a multinational engineering and manufacturing company who design, manufacture, implement, and support automation, robotics, and other material handling solutions.

Our expertise and industry knowledge are in the areas of food and beverage, logistics, distribution, production, post and parcel and other materials handling applications.

AGITO’s recent joint venture partnership with Hilton Food Group is a key driver for our growth and global expansion, and with the support of Hilton, we are advancing into new markets and new regions and transforming the automation sector.

This position offers the right person an opportunity to get into and progressive business that has career advancement opportunities.

PURPOSE OF ROLE

The Field Service Technician is responsible for conducting routine service and maintenance work, responding to breakdowns and urgent repairs, making retrofits, and providing installation and supervision support for various projects. This includes inspecting equipment, identifying and resolving problems, and performing preventive maintenance.

It is crucial for the Field Service Technician to adhere to company procedures and standards. This involves following safety protocols, using the appropriate tools and equipment, and documenting all work performed.

The Field Service Technician must provide excellent service and support to ensure customer satisfaction. This entails being prompt in addressing customer requests, resolving issues efficiently, and maintaining clear and concise communication.

Additionally, the Field Service Technician will be required to support areas of the business beyond routine maintenance. This includes involvement in commissioning activities and site supervision responsibilities. These tasks may involve overseeing the installation and start-up of equipment, coordinating site operations, and ensuring efficient project execution.

This is primarily an outward facing role:

Inwardly:
- liaising with the Service Manager
- liaising with Project Manager/s
- liaising with the engineering departments

Outwardly:
- liaising with customer
- liaising with sub contractors

KEY ACCOUNTABILITIES

Proactively ensure personal safety and the safety of others by complying with the Company's health and safety policies and procedures.

Implement and improve all aspects of regular, planned, and routine maintenance at customer sites.

Undertake all aspects of breakdown and repair and standby maintenance support at customer sites.

Be part of the company's “technician on-call” rotation, providing support and assistance outside of regular working hours as required.

Develop training protocols and deliver training both internally and to external customers, for both operational and technical personnel.

Collaborate with all areas of the business to support activities such as Projects, Breakdowns, Change Requests, Technician on call, Testing, Commissioning, Hyper care, and Operations as required.

Ensure that all customers receive the agreed level of service and support.

Ensure that the work is carried out to the Company's technical standards while adhering to agreed Company health and safety standards.

Utilise AGITO's systems to ensure the timely completion of tasks and proper documentation according to Company standards.

Identify continuous improvements opportunities.

Provide support to other areas of the business on an ad hoc or temporary basis, as required.

Write and update knowledge base documents, H&S, spare parts etc.

DUTIES

Compliance with and continual monitoring of all safety, hazards, OHS and hygiene matters.

Respectful and appropriate handling of company resources.

Accurately complete required paperwork.

Foster an environment of open, honest and respectful communication – particular where risk is concerned.

Promptly escalate major issues/equipment faults.

TASKS

Routine service and maintenance work

Responding to breakdowns and urgent repairs

Making retrofits

Handling small projects

Inspecting equipment

Identifying and resolving problems

Performing preventive maintenance

Site supervision

Site installation

KEY EXPERIENCE, KNOWLEDGE & SKILLS

Mechanical or Electrical qualifications, with experience in both disciplines

Health and safety knowledge and compliance

Effective communication skills

Willingness and flexibility to travel to other sites

Attention to detail

Reporting and administration

Effective time management and planning skills

Adaptable and able to prioritise

Ability to think ahead and anticipate problems, issues and solutions

Customer service skills

Team working skills

AT AGITO

We are all about creating better experiences – for our customers and for each other. Our core values are:

DRIVEN: We strive for the best and beyond

CREATIVE: We encourage our team to pioneer new solutions

ETHICAL: We always do what is right by our stakeholders

CUSTOMER FOCUSED: We deliver practical and enduring results

SAFE: Home safe...everyday

We work hard to support and nurture our people, and as the business continues to expand into other markets and geographical locations, we offer ongoing career development and opportunities for our team.

Please note:

To apply you must reside in AU & hold Permanent working rights.