Manning Support Services (MSS) is an award-winning community service organisation that has been operating on the NSW Mid North Coast for more than 40 years. MSS is a multi-service not-for-profit, with a mission to enhance the quality of people’s lives by providing services which enable them to live with dignity and respect.

MSS has an opportunity for a full-time Home Care Package Case Manager within our Home Care program, based in Port Macquarie. The position is 38 hours per week, Monday to Friday (with the option of a 9-day fortnight).

Our Case Managers work closely with MSS clients, their carers and families to plan and coordinate support services in line with client needs and goals, ensuring our clients can stay living independently in their own homes with the dignity and respect they deserve.

Selection Criteria

As a highly visible representative of the organisation, the successful applicant will enhance MSS's reputation as a provider of choice through their commitment to service excellence and client satisfaction.

Essential Qualifications and Requirements

Have completed a tertiary Diploma in Management, Certificate III or IV in Individualised Support, Home & Community Services, Aged Care, or Disability, or related relevant experience.

Current NSW drivers' licence (not Ls).

Minimum third-party property damage insured vehicle.

Skills and Experience

Minimum 12 months' Case Management or Senior Coordinator/Team Leader experience.

Excellent problem-solving ability for complex issues and the ability to make appropriate decisions.

Excellent assessment and care planning skills .

Working knowledge of Home Care Packages and the Aged Care Standards.

Experience in assisting people to make choices enabling them to reach their full health and well-being potential.

Outstanding interpersonal and communication skills, both written and verbal.

High-level administrative skills including the proficient use of Microsoft Office programs and willingness and ability to use client databases.

Exceptional time management skills with the ability to prioritise and get things done.

Understanding the needs of people from a diverse range of backgrounds.

Personal Attributes

Highly professional and able to act in a compassionate manner with a strong person-centred care approach.

Proven empathy for the individual needs of others.

A thorough understanding of privacy and confidentiality principles.

Ability to work collaboratively and autonomously.

Exceptional time management skills with the ability to prioritise and get things done.

Flexibility and ability to be adaptive

What do we offer?

Flexible working environment with a positive work culture .

Work for an award-winning community organisation with career development opportunities.

Salary packaging up to $15,899 p.a. as well as a meal and entertainment card up to $2,650 p.a.

Bonus annual leave (3 days p.a.; pro rata for part-time).

Option of Fitness Passport discounted gym and pool membership.

How to Apply

All candidates must apply using the Seek online process.

Applications must include a current resume and a cover letter that addresses each of the selection criteria above.

Candidates that do not follow these steps will not be considered.

Closing Date

The closing date for applications is 4:30pm on Monday, 25 August 2025.

Further Information

Please contact hiring manager Karen Pezzimenti if you have any questions about the role.

Email: [email protected] Phone: (02) 6551 1800.

For a full position description for this role please email: [email protected]

We encourage and welcome applications from First Nations Australians, people from culturally and linguistically diverse backgrounds and people with disabilities.