Case Manager- Out of Hospital Care

Rate: $48.65 per hour ($96,132.40 per annum full time) plus superannuation guarantee. Other generous salary packaging benefits are available

Two ongoing positions are now available in our South Western Sydney team, involving travel to support our clients in Western Sydney and Nepean Blue Mountains regions. A subsidised packaged fleet vehicle is part of the fantastic benefits of this role.

ACNA continues to grow, and this enables us to grow our Out of Hospital Care teams. The work is brimming with meaning and purpose so if you are values driven, please join us!

What is the role?

As a Case Manager with ACNA, you will bring your commitment to wellness and holistic, strengths-based practice through daily work involving assessments and case management of our clients.

Our clients, discharging from NSW public hospitals or in the community, require support to prevent admission to hospital. We support people living in the community, who require strategies, support and services, to continue living in their home environment.

You will work autonomously whilst enjoying connection with your team of Case Managers. Assessments take place in public hospitals across South Western Sydney, Western Sydney and Nepean Blue Mountains, as well as in clients’ home. During the assessment you will develop a thorough, individualised support plan in consultation with the client, carer and/or family that builds on the person’s abilities and addresses their needs whilst adhering to the principles of the wellness approach. You continue to support your clients by providing short, medium and/or longer-term case management that aligns with the individualised support plan.

What will a typical week look like?

Travelling to a participating hospital or client’s home to conduct the initial assessment or review

Communicating with referrers, clients, families, advocacy, community health specialists, service providers and other program contacts in your case management activities

Developing support plans and making case notes to accurately document the client’s journey

Working as part of a skilled team to expand your knowledge, networks and career

Who are we looking for?

People will have called you all sorts of different names. Authentic. Fun. Genuine. Brilliant. Approachable. A little bit cheeky. Helpful. Caring. Lovely. Relentless.

In your spare time we’re likely to find you daydreaming about new ways to create an impact on people’s lives.

If you are working in community services, love being busy and managing your own time…and have experience in case management then consider joining ACNA, a forward-thinking and innovative not-for-profit organisation. What does ‘experience’ mean? You have a Certificate IV or higher in Community Services and/or experience working in the community to achieve outcomes for people over a period, using methods and practices aligned to case management.

Sound interesting?

We have a recruitment process full of activities so you can try the role on for size. To help you consider your suitability for these roles, we have included the Position Description and the Minimum Criteria that relates to this program on our Ethical Jobs Board (search for Ethical Jobs and pop Access Care Network Australia in as the employer). We provide induction, training and lots of ongoing learning.

About ACNA

Our charter says…

Access Care Network Australia provides assessment, coordination and case management services to connect eligible people with supports that build on their strengths.

But don’t let the jargon fool you.

We're in business to change lives.

We do that by helping our clients (and their families) get the support they need to live life their way.

What does it take to do what we do?

3 things. People. People and people.

First, only hire in the words of clients – “amazing, beautiful souls” and never break that rule! Our recruitment process is unashamedly tough (and our training even tougher!) because what we do is a privilege – not an obligation. We hire people when we are confident they have what it takes to make a difference. Think you do? Then join us!

Something else that is good to know about ACNA – we love all ages and all life stages. If you need a bit of flexibility and want to be part of a team that bubbles with life experiences, that’s us! If your lived experience is as an Aboriginal or Torres Strait Islander person, we would love for you to apply!

We measure success in people, not data points. We’re yet to find a data point that captures the life-changing impact of an assessment, case management and in home support that gives a person the ability and confidence to regain their independence following a hospital admission. Each day we get a front row seat to these amazing client stories that remind us why we’re here.

With our focus on people you might get the impression we’re anti-technology. Not at all! In delivering over 400,000 assessments we’ve found technology comes second to the power of conversation.

What makes us tick?

Simple. We want people to be their best.

At ACNA this isn’t something we write on a poster: ‘being our best’ is a way of life. It’s our credo. It’s a life-long personal commitment to be…

Always learning

Always growing

Always sharing

Ready to Apply? Well good news, we have made it easy!

Simply answer the survey we have created to collect all the necessary information by clicking Apply Now.

No letter or response to selection criteria is required, but do be ready to attach your CV. Without the Typeform, your application will not be received and therefore not processed.

Once you apply, we will check your application and then contact you about the next stages of the process. Our recruitment process is a little different to most! We use lots of activities to give you an opportunity to understand the way of working and your typical day. We start to get to know you through your application, then we move into group video discussions (GVDs) and end the process with a few hours of activities so you can show us what you’re made of.

Important dates:

We will host 1-hour online group video discussions (GVD) from 31 July 2025.

If you are successful in the GVD, you will be required to attend our in-person Recruitment Centre (about 2.5 hours in total) on 14 & 15 August 2025. Venue to be confirmed.

Compliance takes roughly 5-10 business days to complete.

We would like to welcome our new team members on Wednesday 10 September.

We recruit on a rolling basis and encourage you to apply as soon as possible.

Questions?

Learn more about ACNA but inserting our website link into your browser - www.acna.org.au.

If you have anything you would like clarified, please email [email protected]