The Company
Founded in 2017, this rapidly expanding insurance builder has grown to a team of over 100 staff across Australia’s east coast. Specialising in residential, commercial, and insurance building projects, they are now seeking an experienced leader to take charge of their Repair Coordination team. This role will be based in their Brisbane office.

The role

• Lead and manage the Repair Coordination team to support business operations and service delivery
• Manage escalated calls and resolve complaints promptly and professionally
• Allocate tasks, manage workloads, and help the team stay on top of priorities and deadlines
• Keep an eye on how projects are tracking making sure they’re on time, on budget, and meeting targets
• Keep accurate records and notes for every project so everything is properly tracked and reported
• Onboard and train new team members so they feel confident and supported from day one
• Work closely with other departments to understand what’s needed and how the Repair Coordination team can help
• Check that data, reporting, and admin tasks are accurate and completed on time
• Lead team meetings, keep things organised (like rosters and leave), and support wider business communication
• Encourage great customer service across the team
• Track and manage KPI's

The right person

• 3+ years’ experience in insurance repairs
• Strong communication and people skills
• Excellent organisation and time management
• A hands-on leadership style
• High attention to detail (especially when it comes to admin, reporting, and compliance)
• Confident using Microsoft Office, CRMs, job tracking systems, or SharePoint (experience with Prime Ecosystem is a bonus)
• Customer-first mindset with a calm and solutions-focused approach under pressure
• Proactive, reliable and adaptable

To apply for this job, click the link or email [email protected]
Alternatively, you can call on 0466 581 907 for a confidential chat. I look forward to speaking with you!