Client Services Team Lead

Talent Connect Australia
Ormeau, QLD
A$100,000 p/a
Banking & Financial Services → Client Services
Full-time
On-site

Posted 2 days ago


This role supports the Client Service Manager in leading a high-performing client service team. The focus is on driving sales growth, delivering exceptional client outcomes, and supporting staff development.

Your day-to-day will include:

  • Support revenue and retention targets, contribute to new business acquisition, and promote the business' full suite of insurance and financial services.
  • Oversee end-to-end client servicing, ensuring accurate documentation, timely renewals, and proactive issue resolution.
  • Build trusted relationships with clients and stakeholders through consistent service excellence and strategic broking solutions.
  • Coach, mentor, and review team performance; manage development plans and address underperformance in line with company standards.
  • Lead strategic process improvements, ensure compliance to minimise E&O risk, and manage account administration including debtors.
  • Ensure effective onboarding and ongoing development of new and existing team members through structured programs.

Who you are?

  • Previous experience in Insurance or Financial Services
  • Tier 1 Qualification is a must have
  • Demonstrated leadership experience
  • Friendly with a can-do attitude
  • Great problem solving skills; able to use your initiative and critical thinking

This role is a permanent full time position, Monday - Friday. If this sounds like the role for you, apply now! We would love to speak with you further around your job search.

APPLY NOW
Submit your resume via the online link on this portal and will be will be in contact as soon as possible.


About Talent Connect Australia

Blacktown, NSW, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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