We Are The Picket Fence Media

We are passionate about photography, but more importantly, real estate. As one of Queensland's fastest growing real estate photography companies, we are looking for a administration assistant/quality controller to join our team.

Our team is made up of fun, down to earth people. Our elevator pitch to our customers is one of value, consistency and reducing complexity. We pride ourselves on great customer service and great quality product.

A few key achievements we are proud of:
· Growing from a team of 2 to 16 in under 3 years.
· Over $4 billion in property shot annually.
· Each year, we help over 8000 clients connect with their dream homes.

About your new role:
The role of administration officer is a key role within the organization working with our 3 other administration staff in our Springwood office. As our company works within the real estate industry, you will be working in a fast paced environment.

· Answering inbound customer phone calls and emails from real estate agents

· Booking photoshoots using our automated online system

· Proactively managing the day to day bookings

· Checking and pushing automated invoices to our invoicing system

· Managing our ticketing system, uploading and sending tickets back to customers

· Assisting the operations manager, ensuring the right people & equipment are at the right place at the right time

· Assisting the Quality Control team with checking photos, floorplans and videos meticulously before they are sent to our customers

· Onboarding new clients, employees and contractors

Selection Criteria

· Administration or proven customer service background

· Extreme attention to detail; as the last line of defence before our photos are sent to the customers

· Ability to learn new skills and problem solve in a practical way

· Adobe Photoshop experience - mandatory. If you do not have Adobe Photoshop experience you must complete an online course prior to starting (provided to suitable candidates)

Desirable but not mandatory
· Real Estate Experience

· Hubspot Experience

· Xero Experience

Culture
The Picket Fence is a place where you will feel cared and valued, your personal development with us is something we take seriously. We value diversity and inclusion in all forms and encourage you to apply, even if you only meet some of the criteria.

Work Hours

· 9:00am - 5:30pm Monday to Friday

· 2 weeks of full on the job training will be provided with our staff. You will also be supported with our Office Manual & procedures.

· This is a fulltime role, some Saturdays may be required.

To apply for this position, please address the selection criteria in your cover letter. Applications without a separate cover letter will not be considered.