Disability Matters provides centre based and in-home support, supported accommodation and other services to people with disabilities. The Administration Officer - Supported Independent Living, plays a critical role in ensuring effective administrative support, workforce rostering, and operational coordination across Disability Matters’ Supported Independent Living (SIL) and Short-Term Accommodation (STA) services. This position ensures that participants receive high-quality support by maintaining accurate rosters, coordinating program resources, and supporting compliance with NDIS and industrial regulations. The role requires a proactive and highly organised individual with excellent problem-solving skills, attention to detail, and the ability to manage multiple tasks effectively.

This is a FT Fixed- Term contracted position until the 21 April 2026.

Key Responsibilities:

Roster Coordination and Management

Develop and maintain efficient staff rosters that align with participant needs, funding requirements, and operational goals.

Ensure compliance with SCHADS Award, NDIS guidelines, and relevant workplace legislation.

Respond promptly to roster changes, including staff absences, and arrange appropriate replacements.

Monitor and manage shift patterns to prevent excessive overtime and ensure fair shift distribution.

Maintain up-to-date records of staff availability, leave requests, and shift changes.

Work collaboratively with the Supported Living Team Leader to ensure adequate staffing levels.

Participate in rotation of on-call duties that ensure effective service delivery outside of normal business hours.

Operational and Administrative Support

Assist with general administrative functions, including filing, record-keeping, and data entry.

Maintain the participant database, ensuring timely reviews and updates.

Order and track office supplies, equipment, and other resources for SIL & STA programs.

Organise and document team meetings, including preparing agendas, taking minutes, and tracking action items.

Provide reception and general telephony support as required.

Communication and Coordination

Liaise with Support Workers regarding shift allocations, changes, and general rostering matters.

Communicate effectively with participants, their families, and stakeholders regarding staffing and service schedules as needed.

Collaborate with HR and Payroll teams to ensure accurate timesheets and compliance with employment awards.

Support house staff by ensuring they are informed and prepared for all scheduled meetings, appointments, and participant arrangements.

Compliance and Quality Assurance

Ensure all administrative and rostering activities align with Disability Matters’ policies, NDIS Practice Standards, and relevant legislation.

Maintain confidentiality and data security in all record-keeping and rostering activities.

Assist in internal audits, reporting, and quality improvement processes related to service delivery and compliance.

Support incident management by providing roster data to assist with investigations when required.

Key Selection Criteria

Essential

Experience in workforce rostering, preferably in the disability, health, or community services sector.

Advanced administrative skills with the ability to manage multiple priorities efficiently.

Strong problem-solving abilities, particularly in managing last-minute roster changes.

Proficiency in rostering systems and Microsoft Office Suite.

Excellent interpersonal and communication skills for liaising with multiple stakeholders.

Ability to work both independently and collaboratively within defined guidelines.

A current manual driver’s licence.

Strong understanding of privacy, confidentiality, and professional boundaries.

Desirable

Previous experience in an administrative role within the disability sector.

Knowledge of NDIS funding structures related to SIL & STA supports.

Knowledge of SCHADS Award, Fair work and Industrial Environment relevant to Disability Support

Additional Information

All Disability Matters employees must hold or obtain a NDIS Worker Screening Clearance.

A Working with Children Blue Card (or ability to obtain).

For any further information regarding this position please contact Disability Matters Human Resource Officer during business hours Monday to Friday 8am till 4pm 07 42357200

If you feel that this the right opportunity to make a positive impact within our industry, please select the ‘Quick Apply’ button.