Join a leading organisation in AI SaaS industry as an Account Manager. This role in Port Macquarie offers an exciting opportunity to support businesses with tailored marketing solutions and drive their growth.

Client Details

This leading SaaS provider has been empowering local businesses for over 125 years, offering digital tools and automation platforms designed to help small and medium-sized businesses (SMBs) thrive. Their solutions allow business owners to manage operations more efficiently, enhance customer communication, and improve their bottom line.

The company has a strong values-driven culture with a commitment to client success, internal growth, and community impact. Joining this team means being part of a collaborative environment that rewards initiative and celebrates results.

Description

Manage a portfolio of existing SMB clients across the region.

Build strong, trust-based relationships and act as a key point of contact.

Ensure high levels of client satisfaction, usage, and retention.

Identify and action upsell/cross-sell opportunities that align with client needs.

Conduct regular check-ins (in-person and virtual) to understand goals and challenges.

Monitor client performance metrics and resolve issues proactively.

• Collaborate with internal teams to ensure seamless service delivery.

Profile

You're an experienced Account Manager with a passion for helping clients succeed. You understand how to build long-term relationships, are commercially minded, and have a strong grasp of SaaS or tech-enabled services.

Strong understanding of SMB customer needs and business models.

Ability to identify growth opportunities within existing accounts.

Excellent communication, interpersonal, and organisational skills.

Comfortable in a hybrid F2F and remote client engagement model.

SaaS or digital solutions experience is highly regarded.

• Proven experience in Account Management or Customer Success roles.

Job Offer

Be part of a top-tier SaaS business with a strong national footprint.

Competitive base salary + commission/bonus structure.

Flexible working arrangements with travel around the Port Macquarie region.

Ongoing training and career development opportunities.

Up to 12 weeks paid parental leave.

Employee Assistance Program (EAP) access.

Discounts with national retail and service providers.

A collaborative, supportive team culture focused on growth and success.

If you're ready to make an impact as a Account Manager, apply today to take the next step in your career!

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Alex Ritchie on +61282218101.