Senior Account Manager

Network Solutions Group (NetSG) is a Managed Networks and Telecommunications company with our own network presence across Australia and New Zealand. We deliver end to end network solutions including Enterprise Networking, Telecoms and Cloud across Enterprise, Cloud and Service Provider segments.

We are looking to expand our team with the best candidates in the industry to join us on our mission to deliver world class networks for our customers. Put simply, we’re looking for hard working, enthusiastic team members who love what they do.

We are seeking an enthusiastic, customer focused and detail-oriented Senior Account Manager to join our sales team. This role will be responsible for maintaining and growing our existing customer base while also identifying opportunities for expansion within these accounts.

Responsibilities:

Develop and maintain long-term relationships with customers

Manage a portfolio of accounts to achieve long-term success

Develop positive relationships with clients and internal teams to maintain and expand our customer base

Schedule and run regular customer meetings as required with agenda, minutes and actions

Act as the point of contact and handle customers' individual needs

Resolve conflicts and provide solutions to customers in a timely manner

Generate new business using existing and potential customer networks

Report on the status of accounts through Salesforce CRM software

Suggest actions to improve sales performance and identify opportunities for growth

Qualifications:

Proven work experience as a Senior Account Manager, Key Account Manager, Sales Account Manager, Account Manager, or relevant role

Industry experience in IT&T such as Managed Service Providers

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Solid experience with CRM software and MS Office

Current Sales Palo Alto, Fortinet, Aruba, Cisco, Juniper or other vendor equivalent certifications.

Experience delivering customer-focused solutions to customer needs

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Excellent listening, negotiation, and presentation abilities

Strong verbal and written communication skills

What We Offer:

Competitive compensation package

Opportunity to work in a dynamic, fast-paced environment

Ongoing professional development opportunities

Flexible working location with 2-3 days in office

Requirements:

Citizen or Permanent resident.

Own car and available to travel.