Who is Flowbird?

We are Flowbird, an international company with over 40 years of experience delivering solutions for public transport, mobile payments, on-street parking, off-street parking, and electric vehicle charging across the world.

Our worldwide statistics are impressive; we have solutions in over 4000 towns and cities in over 80 countries, we have 4000 employees, we have deployed 600k connected devices, we process over 400m banking transactions of $5b a year, and we generate $550m in annual revenue.

Flowbird’s local team supports Transport Ticketing systems and Parking Machine Operations across the county however, this role is to service several new Parking Maintenance Contracts particularly in Victoria and Tasmania.

What does a Parking Technician Level 2 do?

Primary responsibilities, and in no particular order

Proficient in all Flowbird parking back office applications, mobile applications, and hardware functionality/limitations to enhance technical knowledge so that technical projects can be assessed accurately.

Provide hands on maintenance and troubleshooting of parking machines

Provide support for all technical enquiries, issues, and projects.

Incident management, including remote and telephone support when required.

Provided technical help/advice to sales, project and customer service colleagues as required.

Ensure timely and professional responses are made to colleagues and external customers, and all commitments are met.

Attending customer meetings will be required occasionally, supporting the implementation of technical solutions, or liaising with field staff/customers to gain further knowledge to help resolve technical issues.

Take ownership of assigned technical tasks, both large and small.

Identify and understand the project objectives, scope, deliverables and measures of success. Define the project in terms of scope and time, and deliver within expected timeframes.

Prepare supporting documentation to support the business and customers in gaining a clear understanding of technical solutions.

Prepare project information and written reports as required.

Collaborate with the project delivery team, ensuring that all team members understand the project goals and take collective responsibility for delivering the project.

Support the technical elements of trade shows.

Setting up hardware configurations using modular components.

Create and understand software customisations based on XML.

Be able to thoroughly test Hardware and Software setups.

Understand Network setups - GPRS / Ethernet.

What else do you need for this role?

We’re a small team, so extra skills go a long way to becoming an integral part of our Australian business. As well as your parking technician skills we also need you to:

Knowledge, Skills and Experience

Minimum of two years technical background/experience

Delivery of technical projects to internal customers; evidence of coordination of a project from start to finish preferred

Proficient in using Microsoft and Google equivalent applications, mainly in PowerPoint, Word, Visio, and Excel

Coding/programming / SQL query language or similar at a basic level

A good level of Electromechanical and electronic Hardware knowledge

Server / Windows Knowledge, and knowledge of PC hardware/components

Knowledge of electrical/electronic and computer theory

Credit card Banking knowledge

Data Processing to produce complex results

Network Management

Produce Script

Behaviors:

Proven interpersonal skills and emotional intelligence. To be able to manage internal working relationships and to professionally manage client meetings where potentially complex and/or contentious issues may be discussed.

Ability to work within a demand-led environment, demonstrating tenacity, self-motivation, adaptability and problem solving skills.

A positive attitude and a ‘can do’ approach to challenges.

Be confident in working autonomously and without direct supervision; this means you’ll often be responsible for your own time management and activity prioritisation

Open to interstate travel to support Customers as Projects as required

Who will you be working with?

Flowbird’s international business means there’s a diverse and friendly team of colleagues across the country and the world who you’ll be working with:

Our small but growing team focussed on supporting our existing solution and preparing our major Customers in Victoria and Tasmania:

Project Managers

Service Desk Officers

System Operations Engineers

Our APAC customers; are local state government councils, and the parking operators which run the services.

Our suppliers and service contractors who play a crucial role in supporting our deliveries

Why should you apply for this job at Flowbird?

There are plenty of great reasons apply for this role at Flowbird, including:

You will be an integral part of a growing team as our business and staffing expands in Victoria

Flowbird’s business development will give you opportunities for involvement and contribution to all our future growth

Does this sound like you?

If you think you’re right for this role we look forward to hearing from you!

Immediate start and training provided.

Candidates with the relevant experience and skills should apply by clicking the “Quick Apply” button.

You will be contacted if you are successful or progressing to the next stage of the recruitment process.