Lodgements Officer

• Full time, fixed term role until 30th June 2026
• Geelong office location, with flexible hybrid working
• Offering a competitive starting base salary of $78,467 plus super and benefits

Care in Action

With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action.

Find out more about our shared purpose, and what drives every one of us.

Right now, we’re seeking a Lodgements Officer who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters.

About the role

The Lodgements Officer is the first point of contact for TAC clients involved in transport accidents, providing exceptional customer service with empathy and professionalism. This role is responsible for assessing and determining client eligibility in accordance with the Transport Accident Act 1986, ensuring timely and accurate decisions that support positive client outcomes.

About the Team

This role will be a part of our Onboarding, Income and Dependency branch, within the Clients – Service and Operations division. This division is focused on achieving efficient, just and cost effective injury recovery and independence outcomes for those injured in transport accidents.

You’ll join a tight-knit, passionate team that thrives on providing excellent service and supporting one another. You'll be guided by a Senior Advisor and Team Manager who foster a welcoming, open-door culture with regular team meetings and debriefings to maintain connection and collaboration.

What we’re looking for

Customer Service Experience

You have proven experience delivering high-quality service in a fast-paced, phone-based environment, and are confident engaging with a range of stakeholders while working toward individual and team KPIs.

Client-Focused Approach

Commitment to achieving the best outcomes for TAC clients, using empathy and sensitivity to tailor authentic conversations to each client’s unique situation.

Critical Thinker & Team Player

You’re skilled in making sound decisions under pressure, handling complex situations with care, attention to detail, and a proactive attitude. You’re also a team player who shows initiative and is eager to learn and grow.

Why you’ll love it here

There’s more to work than a competitive salary and amazing employee benefits. As our newest Lodgements Officer, you’ll also:

Make a positive difference

Every day the work you do at the TAC contributes to something bigger. As part of an inclusive, supportive team you’ll find real purpose in achieving goals, together.

Be rewarded for great work

We value our people, offering a corporate incentive, salary packaging and a reward and recognition program.

Grow and go places

We’re invested in your progress. When you work for one of Victoria’s largest and leading workplaces, you’ll receive extensive internal opportunities for development and access to the LinkedIn Learning Digital Hub.

Ready to put care in action? We’d like to hear from you.

Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to a phone screen or interview. All applicants will be advised of the outcome of their application.

For more information, read the attached Position Description or contact Hannah Egan, Shared Services Specialist at [email protected] a confidential discussion. Applications for this role will be accepted up until 11:55pm on Friday 15th August 2025.

If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at [email protected]. If over the phone is better for you, our number is 5225 7500.

A safe place to work

We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices, and encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse, and LGBTIQA+ people to apply for roles.

Child Safety

At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.

This role will require you to have a valid Working with Children Check.

TACD23-19971 Position Description - Lodgements Officer.pdf