Field Service Technician (Mechanical) - Fiber Lasers, Press Brakes and all things Machinery

Role Type: On and Off site technician work/servicing including regular domestic travel

Are you mechanically minded? Do you want a job where you are using your brain and your hands, keeping busy and motivated? Do you hate the office job? Do you like to be on the road, travelling the state, travelling interstate, meeting new people, new places and new challenges?

Join us at Koenig Machinery. We are one of Australia's leading Fiber and CO2 Laser Cutter specialists, while expanding our machinery range to Press Brakes, Welders, Printers and much more. We provide a huge range of machinery with a strong foothold within the industry. We are the go-to people and offer our consumables, machinery and service Australia Wide. With all that being said… we need you to join our team and grow with us!

About us:

Koenig Machinery is a nationally known brand in the Laser cutting industry. Our Headquarters are based in Campbellfield VIC, with showroom and service centre in NSW and showroom in QLD. We have a firmly established customer base with machines being sold nationwide and we are looking to grow even further over the next 2 to 5 years. Surround yourself in a friendly, accepting, mentoring environment and propel your career forward with like-minded individuals. Come and grow with Koenig!

About the role:

We are looking for a motivated service technician, to install, service and train customers on primarily Fiber laser cutting machines but also Press brakes, linishing machines, fiber welders, CO2 laser cutting machines. They will also be required to troubleshoot, and problem solve any machine issues with support from your management as well as the international manufacturing team. You will be one of the team installing the machinery but will also focus on training the customer on machine software, working though test pieces, adjusting settings to suit and assisting the customer with software and machine based questions/issues (training provided). The position calls for someone professional with industry experience (preferably Technical Machinery or Mechanical Engineering industry experience). The ideal candidate would have basic experience working with CAD software and graphic design packages as they will be required to learn and training the customer on a range of laser software programs.

You will be responsible for managing servicing/installations, communicating with customers, problem solving and developing instruction manuals/troubleshooting guides etc. You will need to be a fast learner, with the motivation to learn new technology and software as our business progresses.

Our company sells and services Australia wide, with offices currently in Melbourne, Sydney and Brisbane. The position requires travel Australia wide with 1-4 night stays out of state regularly (travel, accommodation and generous expenses covered for overnight stays during week days)

Phone and Car provided

Key Duties:

Brisbane (Coomera) based with travel Australia-wide

Installation, Service of Fiber laser cutting and Press Brake machinery

Customer Software and Operational Machine training

Troubleshooting and problem solving – machine issues during installation

Troubleshooting application/software design solutions with the customer

Demonstration of machinery in the showroom to potential customers

Phone and Email support and assistance

Managing servicing bookings and calendar

Documentation and instruction writing

Car and phone provided (must have drivers' license)

The ideal candidate must have/be:

Able bodied for physical installations

2+ years industry experience (service or mechanical field)

Basic electrical knowledge

Some CAD experience – the role is heavily software based

Good general computer skills (word, excel, email etc)

Strong problem-solving skills working well under pressure

Good people skills

Motivated positive attitude

Mechanically minded

But most importantly you must be interested and keen to learn the exciting field of Fiber laser equipment. This job is challenging but interesting and rewarding!

Please send through your resume and please include a cover letter explaining your interest in the position.