Are you highly organised, detail-oriented, and passionate about making a difference in humanitarian operations? We’re looking for a Coordinator to join our Humanitarian Assistance team and support the delivery of the Assisted Passage Programme (APP) — a vital initiative that helps individuals safely navigate complex ground transit situations around the world.

About the Role As a Coordinator, you’ll play a key role in planning and coordinating ground transit tasks, working closely with internal teams and international partners to ensure smooth, safe, and efficient operations. You’ll be part of a collaborative, mission-driven environment, liaising with case managers, ground teams, and coordination desks in the UK and North America. In line with business requirements of our follow-the-sun operational model, shifts are worked Monday to Friday (including Public Holidays) rostered between the hours of 08:30 to 19:30. There may be a requirement on occasions to work weekends, which will be discussed and mutually agreed.

The Humanitarian Assistance Coordinator will be dedicated to a specific humanitarian programme, which aims to assist individuals who have fled war zones or political persecution, offering them support during their stay in third-party countries while they apply for resettlement. Our responsibilities include providing transportation, logistical support, and medical services to these groups during this transitional period.

What We’re Looking For This is an entry-level role, ideal for someone with strong attention to detail, a problem-solving mindset, and a passion for helping others. You’ll need to be process-driven but also able to think on your feet when situations evolve.

Key Skills & Experience

Experience in customer service (face-to-face, phone, email, or messaging platforms) is highly valued.

Familiarity with CRM or case management systems is a plus.

Ability to work effectively in small, collaborative teams — including remote coordination.

Strong communication skills in English, with the ability to work across cultures and time zones.

Comfortable using MS Office, especially Excel; quick to learn new tools and systems.

Awareness of regional security dynamics (Africa, Asia-Pacific, LATAM) is an advantage.

Experience in humanitarian, medical, or security assistance is helpful but not required.

Qualifications No specific qualifications are required — we’re looking for the right mindset, skills, and willingness to learn.

Why Join Us? You’ll be part of a purpose-driven team working on meaningful global challenges. This is a great opportunity to gain hands-on experience in humanitarian logistics and coordination, with room to grow and develop your career.

As we are expecting a high level of interest in the role, the advert may be closed sooner than advertised.