About the role

We are looking for a new Fundraising Quality Assurance Officer to join our growing team in Adelaide. The role will require you to be on the phone and is well suited to someone that has prior call centre or fundraising experience.

You will be speaking to new regular givers over the phone and responsible for improving the quality of campaigns for our clients. Ensuring we deliver exceptional customer service and adherence to industry best practices as the first point of contact after they commit to making a monthly contribution to the charity of their choice. This is a casual position, offering immediate start.

About us

ReAcq Fundraising is a boutique fundraising services provider to many reputable organisations operating in Australia operating for close to 5 years. With a strong focus on ethics and innovation, we partner with agencies and charities to help them achieve their fundraising goals. Our team is passionate about making a positive impact in the community, and we strive to create a welcoming and inclusive work culture.

What we offer

At ReAcq Fundraising, we are committed to providing a supportive and flexible work environment. After the initial training period of 4 weeks, we can arrange a hybrid working arrangement.

We offer 6 hour day shifts between Monday through Friday, 8:30am to 5:30pm. Minimum 18 hours a week.

Training and development within the fundraising sector.

No stress work environment.

Office in a central location in Adelaide CBD with access to rooftop pool, gym and barbeque area.

What you'll be doing

Call new monthly giving donors utilising calling scripts to verify new donor details and confirm their intention of giving for two or more years.

Report any constructive feedback regarding fundraising agents to help them improve their performance

Accurately input calling outcomes, change of details and calling notes into the database

Be able to offer solutions to new donors or objection handle whenever necessary

Ensure all fundraising activities comply with relevant industry regulations and internal policies

What we're looking for

Must have a working laptop (headphones can be provided)

(Preferred) Previous experience in a customer service role, preferably within a call centre or fundraising environment

Excellent communication and interpersonal skills

Strong attention to detail

Ability to work independently as well as part of a team

Proficiency in using calling and database software

Apply now for this exciting opportunity to join our growing team!