Our participants, Our people, Our purpose

Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 717,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

Are you looking for a position where you are making a difference to the lives of thousands of Australians? The NDIA has an opportunity to take and do exactly that as a member of the Legal Operations (LO) team in the position of an APS6 team leader.

The Reviews and Information Release Division (RIRD) is responsible for the operation of the Internal Review Branch, the External Review Branch, and the Information Release, Privacy, and Legal Operations Branch. The Acting General Manager, RIRD, is Daniel Flowers.

The Chief Counsel Division (CCD) is responsible for supporting the Agency to deliver on its priorities for the benefit of NDIS participants. It assists the Agency to act lawfully, and ensure legal risks are managed. The CCD consists of Agency Legal Services Branch, Scheme Legal and Legislation Services Branch, and Dispute Resolution and Litigation Branch. The Chief Counsel is Tom McGregor.

The Information Release, Privacy, and Legal Operations (IRPLO) Branch is responsible for providing operational support and uplifting capability to both the RIRD and CCCD through the management of all recruitment and procurement, learning and development, continuous improvement, strategy and reporting, legal operations, and communications and engagement activities. The Branch also manages the Agency’s Freedom of Information (FOI), Participant Information Access (PIA), and Agency Privacy Incident Management functions.

The Legal Operations (LO) team sits within the IRPLO Branch and supports the NDIA legal function with intake, processing, triage and allocation of Administration Review Tribunal (ART) applications and requests for legal advice from NDIA business areas. The team also has accountability for the NDIA legal response coordination of FOI requests and Complaints, including in relation to the NDIA’s Model Litigant Obligations (MLO), as they relate to the ART function.

Where you can add value

As an APS6 Team Leader in the Legal Operations team, you will be responsible for managing and leading a team who support a range of legal administrative functions for the CCD and RIR Divisions of the Agency.

Bring your legal knowledge and experience, your attention to detail, as well as a passion for working with people with a disability to provide exceptional legal operational support in this role.

This support may include the management and oversight of activities including:

• Leading a team across a range of legal administrative functions and managing multiple workflows in a process driven environment to ensure compliance with statutory timeframes and key deliverables.
• Contributing towards team objective development and strategic planning, including leading and managing staff within the work area by setting priorities, maintain team cohesion, and ensure quality outputs within the work area.
• Providing coaching, training, and mentoring to team members to uplift capability and ensure staff are cross skilled.
• Researching and reviewing documents to support the draft response for complaints, including Model Litigant Obligation (MLO) complaints and FOI requests.
• Engaging with key stakeholders including the ART, internal lawyers, and external review case managers to resolve legislative ambiguities and ensure risks are appropriately managed.
• Coaching and mentoring team members to uplift capability and ensure staff are cross skilled.
• Contributing to business improvement activities, including the development of systems, processes and guidance materials, to improve consistency and accuracy of work.

Enough about us, let’s talk about you

The successful candidate will possess well developed communication skills and experience relevant to providing exceptional legal operational support for the Agency.

• You should have a keen interest in the disability sector.
• Have a participant-centred approach and the ability to thrive in a dynamic, fast paced environment.
• Those suitable for the role will be passionate about growing their skills and capabilities, as well as being effective at stakeholder management with the ability to build collaborative working relationships.
• You would act inclusively, and with integrity, empathy, and respect when working with the team, participants and prospective participants, as well as external stakeholders.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements.
• Competitive remuneration and working conditions that support a positive work life balance.

While this role is ideally performed from ACT - Deakin, VIC - Geelong, VIC - Richmond, NSW - Parramatta, QLD - Brisbane, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close Thursday 14 August 2025 at 11:30pm AEST.

If you have any questions, please contact Legal Recruitment via email l[email protected].

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact Hoban on 1300 550 388 [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.