Rates Officer

Permanent Full Time

Location: Morwell, Victoria

Salary: $71,433.96 - $76,185.72 plus 12% superannuation

Department: Financial Performance

Do you want to make an IMPACT?

Are you detail-oriented and passionate about delivering exceptional customer service? We are seeking a Rates Officer for this dynamic role, where your skills and experience will directly impact our community.

About this Role

As Rates Officer, you'll play a key part in maintaining accurate property and rating records, processing incoming correspondence and forms, land information certificates, and responding to customer enquiries.

Your strong attention to detail, analytical thinking, and communication skills will be essential in supporting our community and internal stakeholders.

You'll be working in a collaborative team environment where innovation and continuous improvement are encouraged

What we're looking for:

• Strong customer service and communication skills
• High-level computer and database proficiency
• Ability to identify and solve complex issues
• A collaborative mindset and commitment to continuous improvement
• Experience in local government, rating, or property-related fields is highly regarded.

You will be required to:

• Promptly and efficiently attend to customer enquiries
• Maintain Council's property database with change of ownership details and prepare land information certificates
• Effectively communicate with ratepayers including establishing and managing individual payment arrangements.
• Other administration tasks as required within the Finance Department.

About You

This is a great opportunity for someone who enjoys detail-focused work and wants to contribute to meaningful outcomes for the local community.

For this position we are seeking someone who possesses a passion for exceptional customer service. You will also exhibit a keen eye for detail by ensuring that all documentation and data is accurately maintained.

You will also have:

• Demonstrated ability to communicate effectively with a broad range of people
• Proven ability to work effectively as part of a team
• Demonstrated time management skills to achieve set objectives.
• Proven customer service experience and skills
• Experience and/or the ability to quickly adapt to various software packages.

An understanding of property-based rating systems would be desirable but not essential.

The successful applicant will be required to apply for and satisfactorily obtain a National Police Check and hold a valid employee Working with Children Check.

Go Further at Latrobe City Council

A career with us begins with a desire to empower and make positive change within our Latrobe City Community. At council you will be immersed into interesting work and experience growth as you see the impact you make unfold right in front of you.

Why work for us?

At Latrobe City Council we are an equal opportunity employer who invests heavily in our employees.

We offer a range of training and Personal Development opportunities including a Structured Leadership Development Program and study assistance.

At Latrobe City Council we offer benefits such as flexible working arrangements, salary packaging and access to our health and wellbeing programs.

We want you to join our team and provide the best services possible for a fast-growing regional municipality of 77,086 people in the heart of Gippsland.

To apply

Visitwww.latrobe.vic.gov.au/careers to submit your application.

Applications will close at 11.59 PM on Thursday 14 August 2025.

For more information contact Cassy Siddle - Coordinator Property & Rates on 03 5128 6162 for a confidential discussion.

Child Safe Organisation

Latrobe City Council has a zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Our recruitment practices reflect this.

Diversity and Inclusion

At Latrobe City Council we value workforce diversity and inclusion, where individual uniqueness is embraced. We value diverse life experiences and the perspectives of our people, whilst providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.

At Latrobe City Council we are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background. Council's Indigenous Employment Program is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted at[email protected] or by calling 1300 367 700.

We at Latrobe City Council strongly encourage people with disability and diverse backgrounds to apply for our roles. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Careers team via email at[email protected] or call 5128 6113 noting your preferred method of communication and contact details and a member of the team will be in touch.

Latrobe City Council is an equal opportunity employer and works in the interest of the safety of children and young people. Our recruitment processes reflect this commitment.