Position Summary:

The eCommerce & Retail Operations Manager has a strong background in e-commerce operations, an eye for detail, and enjoys working with a collaborative, purpose-driven team.

This is a hands-on, multifaceted role ideal for an experienced operator who thrives in a premium, fast-paced environment. You will take ownership of inventory and fulfillment workflows, maintain the integrity of our online storefront, and support strategic growth initiatives, including new product launches, gifting packs, and expanded retail channels.

In performing these duties, you are expected to uphold a professional standard at all times, with due respect for the wellbeing of the business.

About Us

The Skin Lab is a trusted destination for evidence-based skincare, advanced dermal treatments, and doctor-led cosmetic care. Alongside our Spring Hill clinic, our growing online store, TSL Skincare, delivers medically curated skincare to customers Australia-wide.

As we expand, we’re seeking a capable and practical E-Commerce & Retail Operations Manager to take charge of daily operations, stock coordination, and support our entry into new markets and sales channels. This is a hands-on role, perfect for someone who thrives in a fast-moving, high-quality environment.

What You’ll Be Doing

You’ll work closely with the CEO and senior team to run smooth e-commerce operations and retail stockflow across our clinic, warehouse, and online store.

Your core responsibilities will include:

Shopify management – product listings, collections, tagging, discounts, and updates

Order fulfilment coordination – liaising with warehouse staff or support team to ensure timely, accurate, beautifully presented orders

Inventory management – oversee stock levels across clinic and warehouse; coordinate reorders and identify gaps

Customer service oversight – assist with product enquiries, manage returns, and uphold our premium service standards

Retail support – help maintain stock accuracy in clinic and online, manage expiry dates, shelf presence, and presentation

Growth support – assist with launching gifting packs, wholesale starter bundles, and other channel expansion projects

Campaign support – work alongside marketing to prepare for seasonal promotions, product launches, and sales

Who We’re Looking For

We’re after someone capable, organised, and excited to work in a premium skincare environment. You should have:

At least 5+ years experience in e-commerce, retail operations, or logistics

Proven experience with Shopify (or similar platforms), stock systems, and dispatch workflows

Great attention to detail and pride in delivering high-quality customer experiences

A calm, proactive approach to problem-solving

Confidence working independently and collaboratively within a small, committed team

An interest in skincare, wellness, or premium retail is a bonus

Why Join Us

Flexible part-time role (3–4 days/week) with room to grow

Attractive hourly rate based on experience

Trusted brand with a loyal customer base and supportive team

Immediate impact – your ideas and improvements will be seen and valued

Be part of a business with strong growth, ethical values, and a focus on natural results

Apply Now!

We’d love to hear from you if you’re an experienced operator ready to take ownership of a growing e-commerce and retail function.

Please apply with your CV and a short note sharing:

Your experience in Shopify or retail operations

Your preferred working days

One recent example of a system or workflow you helped improve