About Startek:

Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. The company employs approximately 38,000 employees worldwide and operates in 13 countries around the world.

About our role:

We are recruiting for a Claims Consultant to join our team of professionals in providing Health Insurance Members with a quality customer service experience. Your key responsibility will be to provide claims advice and guidance to Health Insurance Members for a trusted Not-For-Profit Organisation. Additionally, you will be required to assess and process claims with minimal errors. The successful candidate will receive comprehensive training with ongoing career development opportunities.

Start Date: ​​​​​​​​Monday 25th August, 2025

Location: Commence training and working in our Docklands offices and work from home and office on rotation once speed to competency is achieved (1-2 days per week in office)

Operating Hours: Rotating Roster - Monday to Friday, 8:30am to 6:00pm

Full Time Permanent Contract on Offer - 38 paid hours per week

Pay Rate: $28.12 per hour plus superannuation plus leave entitlements

Two weeks Classroom Based Training (Training Rate: $25.85 per hour + Super + Leave)

Opportunity to develop a career with a global organisation

All applicants will be required to complete a criminal check (which we will conduct) and all offers of employment will be made pending the successful outcome of this check.

What We Are Looking For:

Previous experience in customer facing roles such as retail or contact centre

Previous experience in a regulated environment (insurance or finance) advantageous

Excellent written and verbal communication skills.

Strong organizational skills and attention to detail.

Fast and Accurate Data Entry Skills

Able to understand and translate complex information to others in a simple, effective way

Ability to handle sensitive information with confidentiality and professionalism.

Proficiency in using email management systems and customer service software.

Strong problem-solving skills and the ability to work effectively under pressure.

A positive attitude and a commitment to providing exceptional service

These roles won't last long, don't miss out apply today!