Based in Victoria – Work-from-home, occasionally on the road.
Casual – 2 days/week (opportunity to become permanent based on performance)
NDIS experience required – Minimum 3 years proven experience in similar role.

About Us – Independent Living Disability Services believe in delivering supports that reflect quality over quantity. As a provider for NDIS and aged care participants, we proudly offer a range of services including Community Access, Personal Care, daily living tasks, complex care to participants across Victoria and NSW.

Our team is committed to ensuring every participant feels heard, supported, and empowered and as we continue to grow, we’re looking for someone who shares our values and vision.

The Role –

As an Operations & Administrative Officer, you will play a key role in the day-to-day success of our service delivery, while also contributing to our broader goals for growth and participant satisfaction. Oversee audits, investigates incidents and complaints, ensures continuous improvement, and promotes a culture of safety, quality, and accountability.

Your responsibilities will include:

Assisting with daily operations across multiple service areas

Business development support, including identifying growth opportunities

Face-to-face engagement with participants, families, and staff

Rostering support staff and ensuring schedule accuracy

Following up with staff regarding shifts, documentation, and performance

Ensure ILDS operates in line with internal policies and external regulatory requirements

Acting as a first point of contact for participant and staff inquiries

Travelling as needed to participant locations or between sites

Supporting management with reporting, planning, and communications

Who We’re Looking For:

Excellent people skills – friendly, confident, and respectful

Highly organised, responsive, and able to follow through on tasks

Comfortable working independently and remotely with reliable follow-up

Confident using email, documents and basic admin systems

Holds a driver’s license and has access to a reliable vehicle

Has (or is willing to obtain) a Working with Children Check and NDIS Worker Screening Check

Key Performance Indicators (KPIs)

Timely and accurate maintenance of records and registers

Administrative tasks completed within agreed timeframes

Effective communication with stakeholders and contractors

Support provided for audits and site checks

Minimal errors or delays in documentation and reporting

Experience in administrative roles within Ndis, health, or aged care settings

Strong organisational skills and attention to detail

Proficient in Microsoft Office, shift care and other admin tools

Minimum 3 years ‘experience. Sound industry knowledge with the ability to manage daily tasks, critical thinking capabilities, ability to handle sensitive information and maintain confidentiality

You will need:

Proof of Work Rights

Drivers Licence or Photo Card

Resume

Qualification Evidence

NDIS/ NCHC/ AHPRA/DHS Screening check

2 recent manager references - work number