Role type: Full time, Fixed term for 12 months

Department: Student and Scholarly Services; Chief Operating Officer Portfolio

Salary: UoM 9 - $143,185 - $148,972 p.a. plus 17% super

• Design and deliver innovative KM strategies / Enhance service quality through centralised information / Drive digital transformation in higher education.
  

• Apply now to shape the future of student services through best-practice Knowledge Management practices.
  

• Investing in you - benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

The University of Melbourne

We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

Your next career opportunity

As the Knowledge Management (KM) Lead at the University of Melbourne, you'll spearhead the design, development and implementation of a unified KM Framework for the Student Services Transformation Program. You'll have the opportunity to revolutionise how service information is created, managed and delivered, enhancing quality and enabling AI integration. Your work will directly impact the efficiency of student services and contribute to the University's digital transformation journey.

Your responsibilities will include:

• Develop KM Strategy and Governance: Design and implement a comprehensive KM framework, including governance structures, ownership models, and knowledge architecture.
  

• Shape and embed change: Drive adoption of the KM framework through stakeholder engagement, training, and cultural change initiatives.
  

• Optimise Knowledge Processes: Create efficient workflows for knowledge creation, validation, and improvement, integrating feedback channels and measurement systems.
  

• Evaluate and Implement Technology: Assess and recommend technology solutions to support the KM framework and enhance service delivery.

You may be a great fit if:

You are an experienced KM professional with a strong track record of designing and implementing KM frameworks in complex environments, possessing excellent stakeholder management skills and a passion for driving digital transformation.

You may also:

• Hold a relevant tertiary qualification (eg in Information Management/Studies, Business, Management or a related discipline).
  

• Have demonstrated success in implementing KM strategies in complex organisations.
  

• Possess strong knowledge of information governance principles and content compliance.
  

• Be skilled in process design and familiar with KM tools and platforms.
  

• Have experience in change management and project leadership.
  

• Demonstrate excellent stakeholder engagement and communication skills.

What we offer you!

We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfillment, including:

• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
  

• Progressive, considerate leave provisions to empower your work-life balance
  

• Salary packaging and access to a range of discounted services including Bupa health insurance
  

• Health and well-being services including a leading Employee Assistance Program

For more information check out our benefits page!

Your new team - Student and Scholarly Services

Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

Be Yourself

The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.

The University of Melbourne is committed to fostering a barrier-free and inclusive recruitment process. We are dedicated to providing reasonable adjustments for candidates throughout the application and interview stages, including accessible document formats and alternative application methods. To discuss your specific requirements, please feel free to contact Bec Tucker - 0478 269 660 or send an email titled 'Reasonable Adjustments' to [email protected]. You can find more information for applicants requiring reasonable adjustments on our Careers website: https://about.unimelb.edu.au/careers

Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

If you are a member of an Aboriginal and/or Torres Strait Islander community and would like any support, please feel free to contact our Indigenous Employment & Development team via email at [email protected]

Working at the University - what you need to know

This role requires the successful candidate to maintain a Working with Children Check The successful candidate can apply for the WWCC as part of the onboarding process. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Join Us and unlock your career potential!

Is this the perfect opportunity for you? Apply today! Including the following documents:

• Resume
  

• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

If you have any questions regarding the recruitment process, please feel free to contact Alexandra Beasley via email at [email protected], ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the details listed on the Position Description.

Position Description: Knowledge Management Lead PD

Applications close on Wednesday, 13 August 2025 at 11.55pm AEST.